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2 years trying to fix the problem

Scheduled Pinned Locked Moved Launcher Support
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  • shadowghost_99undefined Offline
    shadowghost_99undefined Offline
    shadowghost_99
    wrote on last edited by
    #1

    ive been wasting lots of time
    i tried redownloading the launcher, tried uninstalling and reinstalling,uninstalling my anitvirus, i deleted everything related to the launcher from localappdata to the installation location and nothin seems to work it gives me this Desktop Screenshot 2024.01.14 - 16.58.53.75.png i tried everything downloaded it again still gives me this erorrCapture.PNG i deleted all of the files except the game(s)
    tried to contact support via discord they didnt know what to do

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    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes Plutonium Staff
      wrote on last edited by
      #2

      Something on your network is blocking it. Can you access https://cdn.plutonium.pw/updater/prod/info.json ?

      1 Reply Last reply
      0
      • shadowghost_99undefined Offline
        shadowghost_99undefined Offline
        shadowghost_99
        wrote on last edited by
        #3

        Desktop Screenshot 2024.01.15 - 16.14.54.22.png
        dafuq is this?

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        • Xerxesundefined Offline
          Xerxesundefined Offline
          Xerxes Plutonium Staff
          wrote on last edited by
          #4

          That is json; sadly chrome really doesn't respect and user settings.
          Can you open a CMD window (WIN+R; then run cmd) and run the following command nslookup cdn.plutonium.pw and show us the output of it?

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          • shadowghost_99undefined Offline
            shadowghost_99undefined Offline
            shadowghost_99
            wrote on last edited by shadowghost_99
            #5

            cafajshdf.PNG
            i found a way to get it to work i got my laptop and downloaded the launcher there and it worked then i copied it from localappdata to my pc then it works fine but when i launch the launcher that u download from the site
            it still gives me the same error failed to check for updates so right now the only way to play plutonium is by opening localappdata any ideas on how to fix that?
            but this time when i launch it gives me the error and afterwards says running in lan mode

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            0
            • Xerxesundefined Offline
              Xerxesundefined Offline
              Xerxes Plutonium Staff
              wrote on last edited by
              #6

              You are still running in the same issue, copying the files just allows for the LAN mode to be run.
              Which AV are you using on your PC?

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              • shadowghost_99undefined Offline
                shadowghost_99undefined Offline
                shadowghost_99
                wrote on last edited by shadowghost_99
                #7

                AV?
                what's that

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                • Xerxesundefined Offline
                  Xerxesundefined Offline
                  Xerxes Plutonium Staff
                  wrote on last edited by
                  #8

                  AntiVirus

                  1 Reply Last reply
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                  • shadowghost_99undefined Offline
                    shadowghost_99undefined Offline
                    shadowghost_99
                    wrote on last edited by
                    #9

                    i used to have avira but i uninstalled a couple of days ago to try and fix this problem

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                    • Xerxesundefined Offline
                      Xerxesundefined Offline
                      Xerxes Plutonium Staff
                      wrote on last edited by
                      #10

                      Do you have any other "security" programs installed?

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                      • shadowghost_99undefined Offline
                        shadowghost_99undefined Offline
                        shadowghost_99
                        wrote on last edited by
                        #11

                        as of right now no

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                        0
                        • Xerxesundefined Offline
                          Xerxesundefined Offline
                          Xerxes Plutonium Staff
                          wrote on last edited by
                          #12

                          Is your PC set-up to use a proxy or VPN of any kind?

                          shadowghost_99undefined 1 Reply Last reply
                          0
                          • shadowghost_99undefined Offline
                            shadowghost_99undefined Offline
                            shadowghost_99
                            wrote on last edited by
                            #13

                            nope i just use a Lan cable

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                            • shadowghost_99undefined Offline
                              shadowghost_99undefined Offline
                              shadowghost_99
                              replied to Xerxes on last edited by
                              #14

                              Xerxes did ya find anything helpful?

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                              • Xerxesundefined Offline
                                Xerxesundefined Offline
                                Xerxes Plutonium Staff
                                wrote on last edited by
                                #15

                                It must be a network issue, if however your notebook on the same network can download Pluto it also must be something that is different on your PC.

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                                0
                                • shadowghost_99undefined Offline
                                  shadowghost_99undefined Offline
                                  shadowghost_99
                                  wrote on last edited by
                                  #16

                                  i mean i tried everything i changed my dns i tried connecting to my phones hotspot nothin it's still the same
                                  what do i do now?

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                                  • Xerxesundefined Offline
                                    Xerxesundefined Offline
                                    Xerxes Plutonium Staff
                                    wrote on last edited by
                                    #17

                                    Honestly, no idea.

                                    1 Reply Last reply
                                    0
                                    • shadowghost_99undefined Offline
                                      shadowghost_99undefined Offline
                                      shadowghost_99
                                      wrote on last edited by
                                      #18

                                      thanks for your help

                                      1 Reply Last reply
                                      0
                                      • Xerxesundefined Offline
                                        Xerxesundefined Offline
                                        Xerxes Plutonium Staff
                                        wrote on last edited by
                                        #19

                                        One more thing you could check is the windows event log.

                                        1 Reply Last reply
                                        0
                                        • GhostRider0125undefined Offline
                                          GhostRider0125undefined Offline
                                          GhostRider0125
                                          wrote on last edited by GhostRider0125
                                          #20

                                          last resort backup your files and reinstall FRESH windows 10 then turn off your win10 virus protection permenetly even when you restart tutorials in youtube
                                          fualty shit could be anyware and you will never know somebody MIGHT have changed some stuff could be settings registery editor edit policy services othere places i HIGHLY RECOMMEND IT and also it would be a bit lift up for your pc to have a nice boost i say watch this video if you want to get maximam out of your desktop😁
                                          https://youtu.be/kIftrmT-PmM?si=2tlhzboLknv8T5N2

                                          1 Reply Last reply
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