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"connection to styx socket lost"

Scheduled Pinned Locked Moved BO2 Client Support
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  • Crazy_84_undefined Offline
    Crazy_84_undefined Offline
    Crazy_84_
    wrote on last edited by
    #46

    Location: Tasmania Australia
    ISP: Telstra
    My VPN gets me passed the menu, however its IP banned for some reason?

    1 Reply Last reply
    0
    • mattbillpageundefined Offline
      mattbillpageundefined Offline
      mattbillpage
      wrote on last edited by
      #47

      Location: New South Wales
      ISP: Telstra
      Would not be surprised if Telstra has blocked connections to Plutonium under the assumption its a malicious connection

      1 Reply Last reply
      0
      • SONOMTundefined Offline
        SONOMTundefined Offline
        SONOMT
        wrote on last edited by SONOMT
        #48

        Location:NSW australia
        Isp: telstra
        Vpn Says i am ip banned (Bitdefender Vpn)
        Model Router is unknown
        Still not working

        1 Reply Last reply
        0
        • JayNadzundefined Offline
          JayNadzundefined Offline
          JayNadz
          wrote on last edited by
          #49

          NSW Australia
          Optus
          No VPN (never used one)
          Still not working

          1 Reply Last reply
          0
          • spc.1undefined Offline
            spc.1undefined Offline
            spc.1
            wrote on last edited by
            #50

            Idk abt yall but it works in Indiana for me, servers etc. But thats for zombies i havent done anything for MP

            1 Reply Last reply
            0
            • Nyneeeundefined Nyneee

              Nyneee @Mr.Android Update: Proton VPN let me through like the previous user just explained.

              Tried to see if disabling proton VPN while I'm logged in will keep me in, and it does for about 3 minutes until I get "You have been disconnected from the Black Ops II servers"

              I did testing using TCPView and when the VPN is enabled, the plutonium-bootstrapper is able to connect to the IP just fine, when it's off, it loses the IP completely.

              I'm not a networking expert but I'm able to ping the IP and get a reply from it just fine, so I'm not sure where the issue lies at

              Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android
              Plutonium Admin
              wrote on last edited by Mr. Android
              #51

              Nyneee Would you (and anybody else who has tried a VPN successfully and unsuccessfully) be able to download Cloudflare WARP and install it, run it and connect and then see if the connection is able to be made when opening BO2?

              WARP is essentially a VPN through CloudFlare and hopefully whatever is stopping the connection through CloudFlare is fixed when it's going via CloudFlare.

              Download Link: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

              Servers in theory shouldn't see WARP as a VPN so if this works please try playing on a server and see if you get kicked for using a VPN.

              If this works, we can look to tell WARP to only route your internet traffic through WARP if it's related to Plutonium - I just haven't looked up how to do that yet. (So the privacy focussed people don't have to send all their internet traffic through CF if they don't want to)

              Nyneeeundefined OutDaZipundefined 2 Replies Last reply
              0
              • Mr. Androidundefined Offline
                Mr. Androidundefined Offline
                Mr. Android
                Plutonium Admin
                wrote on last edited by Mr. Android
                #52

                Everyone - please also update the game by running plutonium.exe (don't have WARP running if you installed it)

                LOTS of changes so if it's code related (not likely tbh) this may fix it. It's definitely worth a shot as nothing to lose, please let us know 🙂

                Story Consumeundefined 1 Reply Last reply
                0
                • Mr. Androidundefined Mr. Android

                  Nyneee Would you (and anybody else who has tried a VPN successfully and unsuccessfully) be able to download Cloudflare WARP and install it, run it and connect and then see if the connection is able to be made when opening BO2?

                  WARP is essentially a VPN through CloudFlare and hopefully whatever is stopping the connection through CloudFlare is fixed when it's going via CloudFlare.

                  Download Link: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                  Servers in theory shouldn't see WARP as a VPN so if this works please try playing on a server and see if you get kicked for using a VPN.

                  If this works, we can look to tell WARP to only route your internet traffic through WARP if it's related to Plutonium - I just haven't looked up how to do that yet. (So the privacy focussed people don't have to send all their internet traffic through CF if they don't want to)

                  Nyneeeundefined Offline
                  Nyneeeundefined Offline
                  Nyneee
                  wrote on last edited by
                  #53

                  @Mr-Android Cloudfare WARP lets me into Plutonium without a styx socket error, but non VPN allowed servers still give me the boot.

                  Also, the discord announcement said the release for the update is the 27th, was there a smaller update that got pushed out? My plutonium client didn't fetch it if there was

                  Mr. Androidundefined 1 Reply Last reply
                  0
                  • Mr. Androidundefined Mr. Android

                    Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

                    Seems MOST people are in Cali, with some in Australia and some in the middle east.

                    For people reading please answer the following if you are comfortable with it:

                    Your location (country / state):
                    Your ISP:
                    The model of your router: (It may be that one router model is shared among everyone's ISP).
                    Does using a VPN solve the issue for you?:

                    To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

                    TEKSTORMundefined Offline
                    TEKSTORMundefined Offline
                    TEKSTORM
                    wrote on last edited by TEKSTORM
                    #54

                    @Mr-Android

                    Location: USA/California
                    ISP: Xfinity/Comcast
                    Model of Router: XB8 by Xfinity

                    Using a VPN does solve it, however i have extremely high ping of 150-350

                    1 Reply Last reply
                    0
                    • Mr. Androidundefined Mr. Android

                      Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

                      Seems MOST people are in Cali, with some in Australia and some in the middle east.

                      For people reading please answer the following if you are comfortable with it:

                      Your location (country / state):
                      Your ISP:
                      The model of your router: (It may be that one router model is shared among everyone's ISP).
                      Does using a VPN solve the issue for you?:

                      To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

                      0n0undefined Offline
                      0n0undefined Offline
                      0n0
                      wrote on last edited by
                      #55

                      @Mr-Android Hey! I am in California and having the same issue. Here is that information:

                      My Location: California, USA
                      My ISP: Comcast
                      My Router Model: Rather not answer.

                      My Discord is @mmson if you could help me there quicker! Thanks

                      Nyneeeundefined 1 Reply Last reply
                      0
                      • Mr. Androidundefined Mr. Android

                        Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

                        Seems MOST people are in Cali, with some in Australia and some in the middle east.

                        For people reading please answer the following if you are comfortable with it:

                        Your location (country / state):
                        Your ISP:
                        The model of your router: (It may be that one router model is shared among everyone's ISP).
                        Does using a VPN solve the issue for you?:

                        To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

                        GioSalaz201undefined Offline
                        GioSalaz201undefined Offline
                        GioSalaz201
                        wrote on last edited by
                        #56

                        @Mr-Android
                        Location: California
                        ISP: Xfinity
                        Model: xFi Advanced Gateway (XB7)
                        I haven't tried a vpn

                        1 Reply Last reply
                        0
                        • Mr. Androidundefined Mr. Android

                          Nyneee Would you (and anybody else who has tried a VPN successfully and unsuccessfully) be able to download Cloudflare WARP and install it, run it and connect and then see if the connection is able to be made when opening BO2?

                          WARP is essentially a VPN through CloudFlare and hopefully whatever is stopping the connection through CloudFlare is fixed when it's going via CloudFlare.

                          Download Link: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                          Servers in theory shouldn't see WARP as a VPN so if this works please try playing on a server and see if you get kicked for using a VPN.

                          If this works, we can look to tell WARP to only route your internet traffic through WARP if it's related to Plutonium - I just haven't looked up how to do that yet. (So the privacy focussed people don't have to send all their internet traffic through CF if they don't want to)

                          OutDaZipundefined Offline
                          OutDaZipundefined Offline
                          OutDaZip
                          wrote on last edited by
                          #57

                          @Mr-Android Cloudflare lets me in proton wouldn’t let me in. But when i try to join servers i get kicked for having a vpn

                          1 Reply Last reply
                          0
                          • 0n0undefined 0n0

                            @Mr-Android Hey! I am in California and having the same issue. Here is that information:

                            My Location: California, USA
                            My ISP: Comcast
                            My Router Model: Rather not answer.

                            My Discord is @mmson if you could help me there quicker! Thanks

                            Nyneeeundefined Offline
                            Nyneeeundefined Offline
                            Nyneee
                            wrote on last edited by
                            #58

                            0n0 out of curiosity, why not share the router model..?

                            Mr. Androidundefined 1 Reply Last reply
                            0
                            • Nyneeeundefined Nyneee

                              @Mr-Android Cloudfare WARP lets me into Plutonium without a styx socket error, but non VPN allowed servers still give me the boot.

                              Also, the discord announcement said the release for the update is the 27th, was there a smaller update that got pushed out? My plutonium client didn't fetch it if there was

                              Mr. Androidundefined Offline
                              Mr. Androidundefined Offline
                              Mr. Android
                              Plutonium Admin
                              wrote on last edited by
                              #59

                              Nyneee Ah I may have been late on noticing the update lol

                              Thanks again for the info (and everyone else) - i'll try to see if there's a way we can make sure the server is given our real IP and not the WARP IP and that should fix the issue hopefully.

                              1 Reply Last reply
                              0
                              • Nyneeeundefined Nyneee

                                0n0 out of curiosity, why not share the router model..?

                                Mr. Androidundefined Offline
                                Mr. Androidundefined Offline
                                Mr. Android
                                Plutonium Admin
                                wrote on last edited by
                                #60

                                Nyneee I can understand not sharing that here (kinda - especially with a 3 letter username) but they also emailed us and didn't share it there either... that would be helpful to us, please send us it 0n0 ❤

                                1 Reply Last reply
                                0
                                • Mr. Androidundefined Offline
                                  Mr. Androidundefined Offline
                                  Mr. Android
                                  Plutonium Admin
                                  wrote on last edited by Mr. Android
                                  #61

                                  ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

                                  Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

                                  WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                                  What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

                                  sauce walkaaundefined 1 Reply Last reply
                                  0
                                  • Mr. Androidundefined Offline
                                    Mr. Androidundefined Offline
                                    Mr. Android
                                    Plutonium Admin
                                    wrote on last edited by
                                    #62
                                    This post is deleted!
                                    1 Reply Last reply
                                    0
                                    • Mr. Androidundefined Mr. Android

                                      ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

                                      Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

                                      WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                                      What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

                                      sauce walkaaundefined Offline
                                      sauce walkaaundefined Offline
                                      sauce walkaa
                                      wrote on last edited by
                                      #63

                                      @Mr-Android I tried WARP it got me past the error but was kicked from several servers for using a VPN.

                                      1 Reply Last reply
                                      0
                                      • FlizTTVundefined Offline
                                        FlizTTVundefined Offline
                                        FlizTTV
                                        wrote on last edited by
                                        #64

                                        I was able to play in LAN mode but it resets stats

                                        1 Reply Last reply
                                        0
                                        • FlizTTVundefined Offline
                                          FlizTTVundefined Offline
                                          FlizTTV
                                          wrote on last edited by
                                          #65

                                          Cali
                                          Verizon

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