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"connection to styx socket lost"

Scheduled Pinned Locked Moved BO2 Client Support
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  • Mr. Androidundefined Mr. Android

    Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

    Seems MOST people are in Cali, with some in Australia and some in the middle east.

    For people reading please answer the following if you are comfortable with it:

    Your location (country / state):
    Your ISP:
    The model of your router: (It may be that one router model is shared among everyone's ISP).
    Does using a VPN solve the issue for you?:

    To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

    GioSalaz201undefined Offline
    GioSalaz201undefined Offline
    GioSalaz201
    wrote on last edited by
    #56

    @Mr-Android
    Location: California
    ISP: Xfinity
    Model: xFi Advanced Gateway (XB7)
    I haven't tried a vpn

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    • Mr. Androidundefined Mr. Android

      Nyneee Would you (and anybody else who has tried a VPN successfully and unsuccessfully) be able to download Cloudflare WARP and install it, run it and connect and then see if the connection is able to be made when opening BO2?

      WARP is essentially a VPN through CloudFlare and hopefully whatever is stopping the connection through CloudFlare is fixed when it's going via CloudFlare.

      Download Link: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

      Servers in theory shouldn't see WARP as a VPN so if this works please try playing on a server and see if you get kicked for using a VPN.

      If this works, we can look to tell WARP to only route your internet traffic through WARP if it's related to Plutonium - I just haven't looked up how to do that yet. (So the privacy focussed people don't have to send all their internet traffic through CF if they don't want to)

      OutDaZipundefined Offline
      OutDaZipundefined Offline
      OutDaZip
      wrote on last edited by
      #57

      @Mr-Android Cloudflare lets me in proton wouldn’t let me in. But when i try to join servers i get kicked for having a vpn

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      • 0n0undefined 0n0

        @Mr-Android Hey! I am in California and having the same issue. Here is that information:

        My Location: California, USA
        My ISP: Comcast
        My Router Model: Rather not answer.

        My Discord is @mmson if you could help me there quicker! Thanks

        Nyneeeundefined Offline
        Nyneeeundefined Offline
        Nyneee
        wrote on last edited by
        #58

        0n0 out of curiosity, why not share the router model..?

        Mr. Androidundefined 1 Reply Last reply
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        • Nyneeeundefined Nyneee

          @Mr-Android Cloudfare WARP lets me into Plutonium without a styx socket error, but non VPN allowed servers still give me the boot.

          Also, the discord announcement said the release for the update is the 27th, was there a smaller update that got pushed out? My plutonium client didn't fetch it if there was

          Mr. Androidundefined Offline
          Mr. Androidundefined Offline
          Mr. Android
          Plutonium Admin
          wrote on last edited by
          #59

          Nyneee Ah I may have been late on noticing the update lol

          Thanks again for the info (and everyone else) - i'll try to see if there's a way we can make sure the server is given our real IP and not the WARP IP and that should fix the issue hopefully.

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          • Nyneeeundefined Nyneee

            0n0 out of curiosity, why not share the router model..?

            Mr. Androidundefined Offline
            Mr. Androidundefined Offline
            Mr. Android
            Plutonium Admin
            wrote on last edited by
            #60

            Nyneee I can understand not sharing that here (kinda - especially with a 3 letter username) but they also emailed us and didn't share it there either... that would be helpful to us, please send us it 0n0 ❤

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            • Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android
              Plutonium Admin
              wrote on last edited by Mr. Android
              #61

              ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

              Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

              WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

              What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

              sauce walkaaundefined 1 Reply Last reply
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              • Mr. Androidundefined Offline
                Mr. Androidundefined Offline
                Mr. Android
                Plutonium Admin
                wrote on last edited by
                #62
                This post is deleted!
                1 Reply Last reply
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                • Mr. Androidundefined Mr. Android

                  ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

                  Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

                  WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                  What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

                  sauce walkaaundefined Offline
                  sauce walkaaundefined Offline
                  sauce walkaa
                  wrote on last edited by
                  #63

                  @Mr-Android I tried WARP it got me past the error but was kicked from several servers for using a VPN.

                  1 Reply Last reply
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                  • FlizTTVundefined Offline
                    FlizTTVundefined Offline
                    FlizTTV
                    wrote on last edited by
                    #64

                    I was able to play in LAN mode but it resets stats

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                    • FlizTTVundefined Offline
                      FlizTTVundefined Offline
                      FlizTTV
                      wrote on last edited by
                      #65

                      Cali
                      Verizon

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                      • Mr. Androidundefined Mr. Android

                        Everyone - please also update the game by running plutonium.exe (don't have WARP running if you installed it)

                        LOTS of changes so if it's code related (not likely tbh) this may fix it. It's definitely worth a shot as nothing to lose, please let us know 🙂

                        Story Consumeundefined Offline
                        Story Consumeundefined Offline
                        Story Consume
                        wrote on last edited by
                        #66

                        @Mr-Android hello there my friend @Dankzy is having this issue and wants to play what should he do

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                        • Story Dankzyundefined Offline
                          Story Dankzyundefined Offline
                          Story Dankzy
                          wrote on last edited by Story Dankzy
                          #67
                          This post is deleted!
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                          • goobiegooberundefined Offline
                            goobiegooberundefined Offline
                            goobiegoober
                            wrote on last edited by
                            #68

                            any fix? still doing "connection with styx stocket loss"

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                            • p_____undefined Offline
                              p_____undefined Offline
                              p_____
                              wrote on last edited by
                              #69

                              Cali
                              xfinity
                              help man

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                              • Nyneeeundefined Offline
                                Nyneeeundefined Offline
                                Nyneee
                                wrote on last edited by
                                #70

                                I don't wanna speak too soon but the issue appears to be fixed as of the latest update.
                                I tried about an hour after the update came out and was still receiving the error, but 9 hours later, I'm in with no VPN.

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                                • goobiegooberundefined Offline
                                  goobiegooberundefined Offline
                                  goobiegoober
                                  wrote on last edited by
                                  #71

                                  All good here, i think they got it working...

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                                  • Nyneeeundefined Offline
                                    Nyneeeundefined Offline
                                    Nyneee
                                    wrote on last edited by
                                    #72

                                    Yeah it does seem like it's fixed! Lots of users in the discord saying the issue is gone.
                                    Maybe keep this thread unlocked for another day or two just incase something goes wrong again?

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                                    • Nyneeeundefined Offline
                                      Nyneeeundefined Offline
                                      Nyneee
                                      wrote on last edited by
                                      #73

                                      The issue just started presenting itself again.

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                                      • JugAndDoubleTapundefined Offline
                                        JugAndDoubleTapundefined Offline
                                        JugAndDoubleTap
                                        wrote on last edited by
                                        #74

                                        styx socket lost is still present on the latest version, on black ops 1, and black ops 2

                                        world at war and modern warfare 3 work perfectly fine

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                                        • Resperatorundefined Offline
                                          Resperatorundefined Offline
                                          Resperator
                                          wrote on last edited by
                                          #75

                                          Hi I can also confirm the issue has returned. It was working perfectly fine for me earlier in the day but now it's once again giving me the some error. I am also from California with xfinity.

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