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"connection to styx socket lost"

Scheduled Pinned Locked Moved BO2 Client Support
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  • Mr. Androidundefined Mr. Android

    Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

    Seems MOST people are in Cali, with some in Australia and some in the middle east.

    For people reading please answer the following if you are comfortable with it:

    Your location (country / state):
    Your ISP:
    The model of your router: (It may be that one router model is shared among everyone's ISP).
    Does using a VPN solve the issue for you?:

    To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

    0n0undefined Offline
    0n0undefined Offline
    0n0
    wrote on last edited by
    #55

    @Mr-Android Hey! I am in California and having the same issue. Here is that information:

    My Location: California, USA
    My ISP: Comcast
    My Router Model: Rather not answer.

    My Discord is @mmson if you could help me there quicker! Thanks

    Nyneeeundefined 1 Reply Last reply
    0
    • Mr. Androidundefined Mr. Android

      Nyneee Thanks for the detailed breakdown. My leading guess right now is that it's related to people's Internet Service Provider. Either it's a router setting (which i hope for as then we can solve it / offer guidance) but there's a chance it's a problem between the ISP's and the Cloudflare, in which case I can try to call the ISP and log a support request but that will be it.

      Seems MOST people are in Cali, with some in Australia and some in the middle east.

      For people reading please answer the following if you are comfortable with it:

      Your location (country / state):
      Your ISP:
      The model of your router: (It may be that one router model is shared among everyone's ISP).
      Does using a VPN solve the issue for you?:

      To the people that reached out via email - I've either added you on discord or emailed you back to explain why I couldn't add you.

      GioSalaz201undefined Offline
      GioSalaz201undefined Offline
      GioSalaz201
      wrote on last edited by
      #56

      @Mr-Android
      Location: California
      ISP: Xfinity
      Model: xFi Advanced Gateway (XB7)
      I haven't tried a vpn

      1 Reply Last reply
      0
      • Mr. Androidundefined Mr. Android

        Nyneee Would you (and anybody else who has tried a VPN successfully and unsuccessfully) be able to download Cloudflare WARP and install it, run it and connect and then see if the connection is able to be made when opening BO2?

        WARP is essentially a VPN through CloudFlare and hopefully whatever is stopping the connection through CloudFlare is fixed when it's going via CloudFlare.

        Download Link: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

        Servers in theory shouldn't see WARP as a VPN so if this works please try playing on a server and see if you get kicked for using a VPN.

        If this works, we can look to tell WARP to only route your internet traffic through WARP if it's related to Plutonium - I just haven't looked up how to do that yet. (So the privacy focussed people don't have to send all their internet traffic through CF if they don't want to)

        OutDaZipundefined Offline
        OutDaZipundefined Offline
        OutDaZip
        wrote on last edited by
        #57

        @Mr-Android Cloudflare lets me in proton wouldn’t let me in. But when i try to join servers i get kicked for having a vpn

        1 Reply Last reply
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        • 0n0undefined 0n0

          @Mr-Android Hey! I am in California and having the same issue. Here is that information:

          My Location: California, USA
          My ISP: Comcast
          My Router Model: Rather not answer.

          My Discord is @mmson if you could help me there quicker! Thanks

          Nyneeeundefined Offline
          Nyneeeundefined Offline
          Nyneee
          wrote on last edited by
          #58

          0n0 out of curiosity, why not share the router model..?

          Mr. Androidundefined 1 Reply Last reply
          0
          • Nyneeeundefined Nyneee

            @Mr-Android Cloudfare WARP lets me into Plutonium without a styx socket error, but non VPN allowed servers still give me the boot.

            Also, the discord announcement said the release for the update is the 27th, was there a smaller update that got pushed out? My plutonium client didn't fetch it if there was

            Mr. Androidundefined Offline
            Mr. Androidundefined Offline
            Mr. Android
            Plutonium Admin
            wrote on last edited by
            #59

            Nyneee Ah I may have been late on noticing the update lol

            Thanks again for the info (and everyone else) - i'll try to see if there's a way we can make sure the server is given our real IP and not the WARP IP and that should fix the issue hopefully.

            1 Reply Last reply
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            • Nyneeeundefined Nyneee

              0n0 out of curiosity, why not share the router model..?

              Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android
              Plutonium Admin
              wrote on last edited by
              #60

              Nyneee I can understand not sharing that here (kinda - especially with a 3 letter username) but they also emailed us and didn't share it there either... that would be helpful to us, please send us it 0n0 ❤

              1 Reply Last reply
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              • Mr. Androidundefined Offline
                Mr. Androidundefined Offline
                Mr. Android
                Plutonium Admin
                wrote on last edited by Mr. Android
                #61

                ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

                Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

                WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

                sauce walkaaundefined 1 Reply Last reply
                0
                • Mr. Androidundefined Offline
                  Mr. Androidundefined Offline
                  Mr. Android
                  Plutonium Admin
                  wrote on last edited by
                  #62
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • Mr. Androidundefined Mr. Android

                    ALL - We are seeing multiple reports of WARP turned on stopping the connection lost error message BUT some servers will kick you for VPN usage. We are looking to see how we can make the game servers see your actual IP so that the connection stays but they see your real IP and don't kick. (And server owns can still enforce IP bans)

                    Please POST BELOW if WARP stopped the error but kicked you for VPN usage or not!

                    WARP Download: https://install.appcenter.ms/orgs/cloudflare/apps/1.1.1.1-windows-1/distribution_groups/release

                    What is WARP? https://www.google.com/search?q=what+is+cloudflare+warp

                    sauce walkaaundefined Offline
                    sauce walkaaundefined Offline
                    sauce walkaa
                    wrote on last edited by
                    #63

                    @Mr-Android I tried WARP it got me past the error but was kicked from several servers for using a VPN.

                    1 Reply Last reply
                    0
                    • FlizTTVundefined Offline
                      FlizTTVundefined Offline
                      FlizTTV
                      wrote on last edited by
                      #64

                      I was able to play in LAN mode but it resets stats

                      1 Reply Last reply
                      0
                      • FlizTTVundefined Offline
                        FlizTTVundefined Offline
                        FlizTTV
                        wrote on last edited by
                        #65

                        Cali
                        Verizon

                        1 Reply Last reply
                        0
                        • Mr. Androidundefined Mr. Android

                          Everyone - please also update the game by running plutonium.exe (don't have WARP running if you installed it)

                          LOTS of changes so if it's code related (not likely tbh) this may fix it. It's definitely worth a shot as nothing to lose, please let us know 🙂

                          Story Consumeundefined Offline
                          Story Consumeundefined Offline
                          Story Consume
                          wrote on last edited by
                          #66

                          @Mr-Android hello there my friend @Dankzy is having this issue and wants to play what should he do

                          1 Reply Last reply
                          0
                          • Story Dankzyundefined Offline
                            Story Dankzyundefined Offline
                            Story Dankzy
                            wrote on last edited by Story Dankzy
                            #67
                            This post is deleted!
                            1 Reply Last reply
                            0
                            • goobiegooberundefined Offline
                              goobiegooberundefined Offline
                              goobiegoober
                              wrote on last edited by
                              #68

                              any fix? still doing "connection with styx stocket loss"

                              1 Reply Last reply
                              0
                              • p_____undefined Offline
                                p_____undefined Offline
                                p_____
                                wrote on last edited by
                                #69

                                Cali
                                xfinity
                                help man

                                1 Reply Last reply
                                0
                                • Nyneeeundefined Offline
                                  Nyneeeundefined Offline
                                  Nyneee
                                  wrote on last edited by
                                  #70

                                  I don't wanna speak too soon but the issue appears to be fixed as of the latest update.
                                  I tried about an hour after the update came out and was still receiving the error, but 9 hours later, I'm in with no VPN.

                                  1 Reply Last reply
                                  0
                                  • goobiegooberundefined Offline
                                    goobiegooberundefined Offline
                                    goobiegoober
                                    wrote on last edited by
                                    #71

                                    All good here, i think they got it working...

                                    1 Reply Last reply
                                    0
                                    • Nyneeeundefined Offline
                                      Nyneeeundefined Offline
                                      Nyneee
                                      wrote on last edited by
                                      #72

                                      Yeah it does seem like it's fixed! Lots of users in the discord saying the issue is gone.
                                      Maybe keep this thread unlocked for another day or two just incase something goes wrong again?

                                      1 Reply Last reply
                                      0
                                      • Nyneeeundefined Offline
                                        Nyneeeundefined Offline
                                        Nyneee
                                        wrote on last edited by
                                        #73

                                        The issue just started presenting itself again.

                                        1 Reply Last reply
                                        0
                                        • JugAndDoubleTapundefined Offline
                                          JugAndDoubleTapundefined Offline
                                          JugAndDoubleTap
                                          wrote on last edited by
                                          #74

                                          styx socket lost is still present on the latest version, on black ops 1, and black ops 2

                                          world at war and modern warfare 3 work perfectly fine

                                          1 Reply Last reply
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