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  3. Kaspersky deletes "plutonium-bootstrapper-win32.exe" all the time, although I marked it as safe

Kaspersky deletes "plutonium-bootstrapper-win32.exe" all the time, although I marked it as safe

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  • DorfDiskoDieterundefined Offline
    DorfDiskoDieterundefined Offline
    DorfDiskoDieter
    wrote on last edited by
    #1

    Hello!

    I just installed Plutonium (I'm new to this) and whenever I start the programm "plutonium.exe" Kaspersky tells me that "plutonium-bootstrapper-win32.exe" has been put into quarantine and deleted because of the object "HEUR:Trojan.Win32.Sdum.gen". I already added plutonium-bootstrapper-win32.exe to the exceptions and told Kaspersky that it's not a threat. But also after all of this Kaspersky still deletes the file, so I cannot play the game. What can I do about that?

    Sincerely yours,
    DorfDiskoDieter

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to DorfDiskoDieter on last edited by
      #2

      DorfDiskoDieter try excluding:

      • C:\Users\yourusername\AppData\Local\Plutonium (the entire folder)
      • plutonium.exe
      1 Reply Last reply
      0
      • DorfDiskoDieterundefined Offline
        DorfDiskoDieterundefined Offline
        DorfDiskoDieter
        wrote on last edited by
        #3

        This also didn't help. It still got deleted.

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to DorfDiskoDieter on last edited by
          #4

          DorfDiskoDieter that makes no sense. can you post a screenshot of your exclusion settings?

          DorfDiskoDieterundefined 1 Reply Last reply
          0
          • NamelessZ3ROundefined Offline
            NamelessZ3ROundefined Offline
            NamelessZ3RO
            wrote on last edited by
            #5

            disable ur anitvirus maybe?

            DorfDiskoDieterundefined 1 Reply Last reply
            0
            • DorfDiskoDieterundefined Offline
              DorfDiskoDieterundefined Offline
              DorfDiskoDieter
              replied to Dss0 on last edited by
              #6

              Dss0 3.png 2.png 1.png

              Dss0undefined 1 Reply Last reply
              0
              • DorfDiskoDieterundefined Offline
                DorfDiskoDieterundefined Offline
                DorfDiskoDieter
                replied to NamelessZ3RO on last edited by
                #7

                NamelessZ3RO I would prefer not to do that, if it's not needed.

                Dss0undefined 1 Reply Last reply
                0
                • NamelessZ3ROundefined Offline
                  NamelessZ3ROundefined Offline
                  NamelessZ3RO
                  wrote on last edited by
                  #8

                  Dss0 said in Kaspersky deletes "plutonium-bootstrapper-win32.exe" all the time, although I marked it as safe:

                  its a false positive if ur antivirus is deleting it?

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to DorfDiskoDieter on last edited by
                    #9

                    DorfDiskoDieter wtf? it should just work. Try disabling the av completely (even tho this is not a good solution but apparently exclusions are broken?).

                    1 Reply Last reply
                    0
                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to NamelessZ3RO on last edited by
                      #10

                      NamelessZ3RO ofc it's a false positive.

                      NamelessZ3ROundefined 1 Reply Last reply
                      0
                      • NamelessZ3ROundefined Offline
                        NamelessZ3ROundefined Offline
                        NamelessZ3RO
                        replied to Dss0 on last edited by
                        #11

                        Dss0 thats what i just said. im trying to be bit helpful

                        DorfDiskoDieterundefined 1 Reply Last reply
                        0
                        • Dss0undefined Offline
                          Dss0undefined Offline
                          Dss0 Plutonium Staff
                          replied to DorfDiskoDieter on last edited by
                          #12

                          DorfDiskoDieter found this: https://community.kaspersky.com/kaspersky-total-security-14/exclusions-not-working-xmrig-miner-solved-closed-7271

                          DorfDiskoDieterundefined 1 Reply Last reply
                          1
                          • DorfDiskoDieterundefined Offline
                            DorfDiskoDieterundefined Offline
                            DorfDiskoDieter
                            replied to Dss0 on last edited by
                            #13

                            Dss0 Great! This actually solved my problem! Thank you!

                            1 Reply Last reply
                            0
                            • DorfDiskoDieterundefined Offline
                              DorfDiskoDieterundefined Offline
                              DorfDiskoDieter
                              replied to NamelessZ3RO on last edited by
                              #14

                              NamelessZ3RO Thank you for your help too!

                              1 Reply Last reply
                              0
                              • NamelessZ3ROundefined Offline
                                NamelessZ3ROundefined Offline
                                NamelessZ3RO
                                wrote on last edited by
                                #15

                                no problem. well i dont if i helped but tried..

                                1 Reply Last reply
                                0
                                • DorfDiskoDieterundefined Offline
                                  DorfDiskoDieterundefined Offline
                                  DorfDiskoDieter
                                  wrote on last edited by
                                  #16

                                  Good news! I reported this problem to Kaspersky and they told me that they see that it's a false positive and that they'll fix the problem as soon as possible.

                                  1 Reply Last reply
                                  3
                                  • Xerxesundefined Offline
                                    Xerxesundefined Offline
                                    Xerxes Plutonium Staff
                                    wrote on last edited by
                                    #17

                                    Seems like they did already fix this. plutonium-bootstrapper-win32.exe is no longer picked up by Kaspersky.

                                    Danke Dieter!

                                    1 Reply Last reply
                                    1
                                    • Phantoomundefined Offline
                                      Phantoomundefined Offline
                                      Phantoom
                                      wrote on last edited by
                                      #18

                                      my kaspersky still deleting the plutonium-bootstrapper-win32.exe file 😞

                                      1 Reply Last reply
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                                      • HannesCundefined Offline
                                        HannesCundefined Offline
                                        HannesC Plutonium Staff
                                        wrote on last edited by
                                        #19

                                        @PhantomHunter Then add exclusions to %localappdata%/Plutonium.

                                        //Locked.

                                        1 Reply Last reply
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