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Sound issue

Scheduled Pinned Locked Moved BO2 Client Support
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  • SpazmicParadoxundefined Offline
    SpazmicParadoxundefined Offline
    SpazmicParadox
    wrote on last edited by
    #3

    My default audio is speaker and something else it’s weird

    1 Reply Last reply
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    • SpazmicParadoxundefined Offline
      SpazmicParadoxundefined Offline
      SpazmicParadox
      wrote on last edited by
      #4

      I also don’t have Headset in use

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      • Mr. Androidundefined Mr. Android

        Do you have a headset? If so, ensure it is set as your default audio device in your Windows audio settings. Also double check the audio output device in the game settings is set to the device that you'd like sound to come out of. (Ideally the same device you have as your default audio device in windows)

        Kalitosundefined Offline
        Kalitosundefined Offline
        Kalitos
        wrote on last edited by
        #5

        @Mr-Android said in Sound issue:

        Do you have a headset? If so, ensure it is set as your default audio device in your Windows audio settings. Also double check the audio output device in the game settings is set to the device that you'd like sound to come out of. (Ideally the same device you have as your default audio device in windows)

        As it says, your game may be detecting an output device that you are not using, check the audio output device in the game that is defined for use.

        SpazmicParadoxundefined 1 Reply Last reply
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        • Kalitosundefined Kalitos

          @Mr-Android said in Sound issue:

          Do you have a headset? If so, ensure it is set as your default audio device in your Windows audio settings. Also double check the audio output device in the game settings is set to the device that you'd like sound to come out of. (Ideally the same device you have as your default audio device in windows)

          As it says, your game may be detecting an output device that you are not using, check the audio output device in the game that is defined for use.

          SpazmicParadoxundefined Offline
          SpazmicParadoxundefined Offline
          SpazmicParadox
          wrote on last edited by
          #6

          Kalitos my Output is just speakers and headphones and it can’t be changed and I went in game to see sound settings and everything is at normal I also tested the system test thing where it plays a sound but it won’t play a sound

          Kalitosundefined 1 Reply Last reply
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          • SpazmicParadoxundefined SpazmicParadox

            Kalitos my Output is just speakers and headphones and it can’t be changed and I went in game to see sound settings and everything is at normal I also tested the system test thing where it plays a sound but it won’t play a sound

            Kalitosundefined Offline
            Kalitosundefined Offline
            Kalitos
            wrote on last edited by Kalitos
            #7

            SpazmicParadox Check in the windows volume mixer, the game sound may be muted from there

            SpazmicParadoxundefined 1 Reply Last reply
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            • Kalitosundefined Kalitos

              SpazmicParadox Check in the windows volume mixer, the game sound may be muted from there

              SpazmicParadoxundefined Offline
              SpazmicParadoxundefined Offline
              SpazmicParadox
              wrote on last edited by
              #8

              Kalitos it says it’s at 100% for the volume

              Kalitosundefined 1 Reply Last reply
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              • SpazmicParadoxundefined SpazmicParadox

                Kalitos it says it’s at 100% for the volume

                Kalitosundefined Offline
                Kalitosundefined Offline
                Kalitos
                wrote on last edited by
                #9

                SpazmicParadox One last try, share a screenshot of the sound settings within the game.

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                • SpazmicParadoxundefined Offline
                  SpazmicParadoxundefined Offline
                  SpazmicParadox
                  wrote on last edited by SpazmicParadox
                  #10

                  Kalitos Screenshot (1).png

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                  • SpazmicParadoxundefined Offline
                    SpazmicParadoxundefined Offline
                    SpazmicParadox
                    wrote on last edited by
                    #11

                    Kalitos also when I enter origins map its just a white screen

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                    • Mr. Androidundefined Offline
                      Mr. Androidundefined Offline
                      Mr. Android
                      Plutonium Admin
                      wrote on last edited by
                      #12

                      Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

                      SpazmicParadoxundefined 2 Replies Last reply
                      0
                      • Mr. Androidundefined Mr. Android

                        Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

                        SpazmicParadoxundefined Offline
                        SpazmicParadoxundefined Offline
                        SpazmicParadox
                        wrote on last edited by
                        #13

                        @Mr-Android yes

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                        • Mr. Androidundefined Mr. Android

                          Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

                          SpazmicParadoxundefined Offline
                          SpazmicParadoxundefined Offline
                          SpazmicParadox
                          wrote on last edited by
                          #14

                          @Mr-Android Screenshot (2).png

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                          • Mr. Androidundefined Offline
                            Mr. Androidundefined Offline
                            Mr. Android
                            Plutonium Admin
                            wrote on last edited by
                            #15

                            Go to start and type Change System Sounds and click the item that appears.

                            e1a9dd53-a415-4ab5-9a7f-d748bf1893c7-image.png
                            Then click the playback tab and screenshot that window please.

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                            • SpazmicParadoxundefined Offline
                              SpazmicParadoxundefined Offline
                              SpazmicParadox
                              wrote on last edited by
                              #16

                              Screenshot (3).png

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                              • Mr. Androidundefined Offline
                                Mr. Androidundefined Offline
                                Mr. Android
                                Plutonium Admin
                                wrote on last edited by
                                #17

                                Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
                                2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

                                SpazmicParadoxundefined 1 Reply Last reply
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                                • Mr. Androidundefined Mr. Android

                                  Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
                                  2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

                                  SpazmicParadoxundefined Offline
                                  SpazmicParadoxundefined Offline
                                  SpazmicParadox
                                  wrote on last edited by
                                  #18

                                  @Mr-Android Screenshot (4).png

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                                  • Mr. Androidundefined Offline
                                    Mr. Androidundefined Offline
                                    Mr. Android
                                    Plutonium Admin
                                    wrote on last edited by
                                    #19

                                    https://www.dell.com/support/contents/uk/en/ukbsdt1/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

                                    Dell SupportAssist is likely the easiest way to do some driver updates. If you let it install and scan your machine, it should then offer you any driver updates, probably worth installing them all, especially if there is a sound driver update. (screenshot the window after all the updates are done please)

                                    Just incase this doesn't work, can you also open the start menu and type winver and screenshot the window that opens, thanks.

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                                    • SpazmicParadoxundefined Offline
                                      SpazmicParadoxundefined Offline
                                      SpazmicParadox
                                      wrote on last edited by
                                      #20

                                      could it be because downloaded it from discord server?
                                      because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                                      Mr. Androidundefined 1 Reply Last reply
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                                      • SpazmicParadoxundefined SpazmicParadox

                                        could it be because downloaded it from discord server?
                                        because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                                        Mr. Androidundefined Offline
                                        Mr. Androidundefined Offline
                                        Mr. Android
                                        Plutonium Admin
                                        wrote on last edited by
                                        #21

                                        SpazmicParadox I'm not sure I follow?
                                        What do you mean by "it"?

                                        SpazmicParadoxundefined 2 Replies Last reply
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                                        • Mr. Androidundefined Mr. Android

                                          SpazmicParadox I'm not sure I follow?
                                          What do you mean by "it"?

                                          SpazmicParadoxundefined Offline
                                          SpazmicParadoxundefined Offline
                                          SpazmicParadox
                                          wrote on last edited by
                                          #22

                                          @Mr-Android by it I mean the sound problem probably is because I downloaded bo2 through the discord server.

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