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i need help

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  • jygsaw1927undefined Offline
    jygsaw1927undefined Offline
    jygsaw1927
    wrote on last edited by
    #1

    i need help somebody?

    an exception occured! writing minidump...
    minidump: C:\Users\Coreli5\AppData\Local\Plutonium\crashdumps\plutonium-r1065-2020-11-13_09-49-57.dmp

    and also this error

    https://media.discordapp.net/attachments/738093478688456725/776996003566977044/unknown.png?width=853&height=480

    Pistakillaundefined Dss0undefined 2 Replies Last reply
    1
    • Pistakillaundefined Offline
      Pistakillaundefined Offline
      Pistakilla
      replied to jygsaw1927 on last edited by Pistakilla
      #2

      jygsaw1927

      Make sure you disable your antivirus, then allow an exception to Plutonium.exe. If you are using Windows defender, follow this guide.

      If that didn't work, delete the older plutonium.exe file (and the plutonium.new.exe files if present) and redownload the launcher here.

      Error continues to persist, then I suggest you find any overlay apps, msi afterburner, ccleaner or rivatuner that will affect launching the game/launcher and uninstall it or disable it.

      Last resort is to fully update windows 10 until you get no more updates.

      1 Reply Last reply
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      • gtnitr_lolundefined Offline
        gtnitr_lolundefined Offline
        gtnitr_lol
        wrote on last edited by
        #3

        dude if its ur first time running the game this error will come for everyone cos some file from the game directory will be missing
        the error won't come when running second time.

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        0
        • gtnitr_lolundefined Offline
          gtnitr_lolundefined Offline
          gtnitr_lol
          wrote on last edited by
          #4

          while running the second time it will restore all files needed and will run for sure

          1 Reply Last reply
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          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to jygsaw1927 on last edited by
            #5

            jygsaw1927 Do you have msi afterburner? Try disabling it's overlay.

            1 Reply Last reply
            0
            • jygsaw1927undefined Offline
              jygsaw1927undefined Offline
              jygsaw1927
              wrote on last edited by
              #6

              hey people the solutions don't help me with the problem, don't have other solutions?

              1 Reply Last reply
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