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  3. Failed to fetch info: Get “https://can.plutonium.pw/updater/prod.json” : tls: first record does not look like a TLS handshake

Failed to fetch info: Get “https://can.plutonium.pw/updater/prod.json” : tls: first record does not look like a TLS handshake

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  • Tempt TM Offline
    Tempt TM Offline
    Tempt TM
    wrote on last edited by
    #1

    Failed to fetch info: Get “https://can.plutonium.pw/updater/prod.json” : tls: first record does not look like a TLS handshake

    I have Xfinity ISP, but have disabled their internet protection.
    I have also turned off all firewalls on my PC, yet still getting this same error.

    help

    H3X1C 1 Reply Last reply
    0
    • Mr. Android Offline
      Mr. Android Offline
      Mr. Android
      Plutonium Admin
      wrote on last edited by
      #2

      There must be something else blocking it.
      https://anonfiles.com/7fKeK0o4oe/Exclusions_bat

      Download that and run it as administrator, it will add exclusions to windows defender for plutonium. Maybe that will help.

      Can you visit and load https://cdn.plutonium.pw/updater/prod.json in your web browser? Also did you copy that error exactly? It's strange the error says can.plutonium.pw instead of cdn.plutonium.pw

      If you copied it, can you screenshot the error so we can confirm?

      Tempt TM 1 Reply Last reply
      0
      • Mr. Android Mr. Android

        There must be something else blocking it.
        https://anonfiles.com/7fKeK0o4oe/Exclusions_bat

        Download that and run it as administrator, it will add exclusions to windows defender for plutonium. Maybe that will help.

        Can you visit and load https://cdn.plutonium.pw/updater/prod.json in your web browser? Also did you copy that error exactly? It's strange the error says can.plutonium.pw instead of cdn.plutonium.pw

        If you copied it, can you screenshot the error so we can confirm?

        Tempt TM Offline
        Tempt TM Offline
        Tempt TM
        wrote on last edited by
        #3

        @Mr-Android i am having the same issues, i have turned all firewalls off, xfinity defender off. Even downloaded the batch files and ran as administrator. Still nothing

        Mr. Android 1 Reply Last reply
        0
        • Tempt TM Tempt TM

          @Mr-Android i am having the same issues, i have turned all firewalls off, xfinity defender off. Even downloaded the batch files and ran as administrator. Still nothing

          Mr. Android Offline
          Mr. Android Offline
          Mr. Android
          Plutonium Admin
          wrote on last edited by
          #4

          @sr2010tc Can you show me screenshots of the turned off firewalls just so I can triplecheck everything looks right?

          Tempt TM 1 Reply Last reply
          0
          • Mr. Android Mr. Android

            @sr2010tc Can you show me screenshots of the turned off firewalls just so I can triplecheck everything looks right?

            Tempt TM Offline
            Tempt TM Offline
            Tempt TM
            wrote on last edited by
            #5

            @Mr-Android everything is off. But now it launches after 4 tries of saying TLS handshake and then crashes once it tries to run the game saying “unknown error”

            1 Reply Last reply
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            • H3X1C Offline
              H3X1C Offline
              H3X1C
              Plutonium Staff
              wrote on last edited by
              #6

              Make sure your windows time, date and timezone are correct. Also try a VPN and see if it fixes the issue.

              1 Reply Last reply
              0
              • Tempt TM Tempt TM

                Failed to fetch info: Get “https://can.plutonium.pw/updater/prod.json” : tls: first record does not look like a TLS handshake

                I have Xfinity ISP, but have disabled their internet protection.
                I have also turned off all firewalls on my PC, yet still getting this same error.

                help

                H3X1C Offline
                H3X1C Offline
                H3X1C
                Plutonium Staff
                wrote on last edited by
                #7

                @Tempt-e0 May I ask what internet provider you are with? We have other users on xfinity with this issue, do you have this provider?

                1 Reply Last reply
                0
                • Fry Offline
                  Fry Offline
                  Fry
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  Anybody searching on this fix. Try a VPN..

                  1 Reply Last reply
                  0
                  • Crazyu Offline
                    Crazyu Offline
                    Crazyu
                    wrote on last edited by
                    #9

                    I'm also struggling with the same issues and tried every solution you wrote on this topic and unfortunately didn't work.

                    1 Reply Last reply
                    0
                    • Warpzy Offline
                      Warpzy Offline
                      Warpzy
                      wrote on last edited by
                      #10

                      Having the same issue. I have Cox Communications and I have installed the game correctly with my anti virus completely disabled.

                      1 Reply Last reply
                      0

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