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no open my launcher

Scheduled Pinned Locked Moved Launcher Support
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  • Juanessc1203undefined Offline
    Juanessc1203undefined Offline
    Juanessc1203
    wrote on last edited by
    #1

    What happens is that I already download the game but I try to run the launcher and it won't let me, what do I do?
    I already have everything updated directx and I even opened it in administrator but it won't let me open it

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC
      Plutonium Staff
      wrote on last edited by
      #2

      Hit Win+R, type winver and screenshot it. Also what antivirus do you have?

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      • Juanessc1203undefined Offline
        Juanessc1203undefined Offline
        Juanessc1203
        wrote on last edited by
        #3

        i don't have antivirus is a windows defender

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        • Juanessc1203undefined Offline
          Juanessc1203undefined Offline
          Juanessc1203
          wrote on last edited by
          #4

          0b58a07c-fbd0-4535-9fc5-78fec37f97b9-image.png

          Dss0undefined 1 Reply Last reply
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          • Juanessc1203undefined Juanessc1203

            0b58a07c-fbd0-4535-9fc5-78fec37f97b9-image.png

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            Juanessc1203 that version is too old, you need 1607 or later. Also windows defender is antivirus software.

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            • Juanessc1203undefined Offline
              Juanessc1203undefined Offline
              Juanessc1203
              wrote on last edited by
              #6

              Is there a solution to that problem? A actualizacion ?

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              • HannesCundefined Offline
                HannesCundefined Offline
                HannesC
                Plutonium Staff
                wrote on last edited by
                #7

                The solution is to run all windows updates. Plutonium supports win10 ver 1607 and later but for your own good you should update all the way to the latest(20H2 I believe) or atleast a more recent version.

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