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Crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • ihojanysanundefined Offline
    ihojanysanundefined Offline
    ihojanysan
    wrote on last edited by
    #1

    Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

    Dss0undefined 1 Reply Last reply
    0
    • Brandondr2undefined Offline
      Brandondr2undefined Offline
      Brandondr2
      wrote on last edited by
      #2

      same thing here dont know whats going on

      1 Reply Last reply
      0
      • ihojanysanundefined ihojanysan

        Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

        Dss0undefined Offline
        Dss0undefined Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #3

        ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

        ihojanysanundefined 1 Reply Last reply
        0
        • Dss0undefined Dss0

          ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

          ihojanysanundefined Offline
          ihojanysanundefined Offline
          ihojanysan
          wrote on last edited by
          #4

          Dss0 hi, i have the latest version

          Dss0undefined 1 Reply Last reply
          0
          • ihojanysanundefined ihojanysan

            Dss0 hi, i have the latest version

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #5

            ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

            Brandondr2undefined 1 Reply Last reply
            0
            • ihojanysanundefined Offline
              ihojanysanundefined Offline
              ihojanysan
              wrote on last edited by
              #6

              It tells me that the update is not equippable for the team

              Dss0undefined 1 Reply Last reply
              0
              • Dss0undefined Dss0

                ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

                Brandondr2undefined Offline
                Brandondr2undefined Offline
                Brandondr2
                wrote on last edited by
                #7

                Dss0 i installed it. it says i couldnt because it wasnt valid

                1 Reply Last reply
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                • ihojanysanundefined ihojanysan

                  It tells me that the update is not equippable for the team

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                  Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                  Brandondr2undefined 1 Reply Last reply
                  0
                  • ihojanysanundefined Offline
                    ihojanysanundefined Offline
                    ihojanysan
                    wrote on last edited by ihojanysan
                    #9

                    Screenshot 2021-04-23 19-10-31.png

                    Dss0undefined 1 Reply Last reply
                    0
                    • ihojanysanundefined ihojanysan

                      Screenshot 2021-04-23 19-10-31.png

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by
                      #10

                      ihojanysan

                      • open the start menu and search for "cmd"
                      • run cmd as admin
                      • execute the following command
                      dism /online /cleanup-image /restorehealth
                      
                      • after dism has finished repairing your system restart your pc

                      If it still doesn't work i'm out of ideas.

                      1 Reply Last reply
                      0
                      • ihojanysanundefined Offline
                        ihojanysanundefined Offline
                        ihojanysan
                        wrote on last edited by
                        #11

                        when it reaches 100 it comes back do I have to wait or close?

                        Dss0undefined 1 Reply Last reply
                        0
                        • Dss0undefined Dss0

                          ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                          Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                          Brandondr2undefined Offline
                          Brandondr2undefined Offline
                          Brandondr2
                          wrote on last edited by
                          #12

                          Dss0 mate i cant even see where to start one lol

                          1 Reply Last reply
                          0
                          • ihojanysanundefined ihojanysan

                            when it reaches 100 it comes back do I have to wait or close?

                            Dss0undefined Offline
                            Dss0undefined Offline
                            Dss0
                            Plutonium Staff
                            wrote on last edited by
                            #13

                            ihojanysan comes back? What does it say?
                            Brandondr2

                            alt text

                            1 Reply Last reply
                            0
                            • ihojanysanundefined Offline
                              ihojanysanundefined Offline
                              ihojanysan
                              wrote on last edited by
                              #14

                              hello I'm done but now the game at any time closes without error or warning

                              1 Reply Last reply
                              0
                              • HannesCundefined Offline
                                HannesCundefined Offline
                                HannesC
                                Plutonium Staff
                                wrote on last edited by
                                #15

                                ihojanysan Without any crashdumps? Is there anything in the event logs regarding Pluto? Also what antivirus do you use?

                                1 Reply Last reply
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