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Crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • ihojanysanundefined ihojanysan

    Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

    Dss0undefined Offline
    Dss0undefined Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #3

    ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

    ihojanysanundefined 1 Reply Last reply
    0
    • Dss0undefined Dss0

      ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

      ihojanysanundefined Offline
      ihojanysanundefined Offline
      ihojanysan
      wrote on last edited by
      #4

      Dss0 hi, i have the latest version

      Dss0undefined 1 Reply Last reply
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      • ihojanysanundefined ihojanysan

        Dss0 hi, i have the latest version

        Dss0undefined Offline
        Dss0undefined Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #5

        ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

        Brandondr2undefined 1 Reply Last reply
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        • ihojanysanundefined Offline
          ihojanysanundefined Offline
          ihojanysan
          wrote on last edited by
          #6

          It tells me that the update is not equippable for the team

          Dss0undefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

            Brandondr2undefined Offline
            Brandondr2undefined Offline
            Brandondr2
            wrote on last edited by
            #7

            Dss0 i installed it. it says i couldnt because it wasnt valid

            1 Reply Last reply
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            • ihojanysanundefined ihojanysan

              It tells me that the update is not equippable for the team

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #8

              ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
              Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

              Brandondr2undefined 1 Reply Last reply
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              • ihojanysanundefined Offline
                ihojanysanundefined Offline
                ihojanysan
                wrote on last edited by ihojanysan
                #9

                Screenshot 2021-04-23 19-10-31.png

                Dss0undefined 1 Reply Last reply
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                • ihojanysanundefined ihojanysan

                  Screenshot 2021-04-23 19-10-31.png

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #10

                  ihojanysan

                  • open the start menu and search for "cmd"
                  • run cmd as admin
                  • execute the following command
                  dism /online /cleanup-image /restorehealth
                  
                  • after dism has finished repairing your system restart your pc

                  If it still doesn't work i'm out of ideas.

                  1 Reply Last reply
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                  • ihojanysanundefined Offline
                    ihojanysanundefined Offline
                    ihojanysan
                    wrote on last edited by
                    #11

                    when it reaches 100 it comes back do I have to wait or close?

                    Dss0undefined 1 Reply Last reply
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                    • Dss0undefined Dss0

                      ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                      Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                      Brandondr2undefined Offline
                      Brandondr2undefined Offline
                      Brandondr2
                      wrote on last edited by
                      #12

                      Dss0 mate i cant even see where to start one lol

                      1 Reply Last reply
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                      • ihojanysanundefined ihojanysan

                        when it reaches 100 it comes back do I have to wait or close?

                        Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0
                        Plutonium Staff
                        wrote on last edited by
                        #13

                        ihojanysan comes back? What does it say?
                        Brandondr2

                        alt text

                        1 Reply Last reply
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                        • ihojanysanundefined Offline
                          ihojanysanundefined Offline
                          ihojanysan
                          wrote on last edited by
                          #14

                          hello I'm done but now the game at any time closes without error or warning

                          1 Reply Last reply
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                          • HannesCundefined Offline
                            HannesCundefined Offline
                            HannesC
                            Plutonium Staff
                            wrote on last edited by
                            #15

                            ihojanysan Without any crashdumps? Is there anything in the event logs regarding Pluto? Also what antivirus do you use?

                            1 Reply Last reply
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