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Crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • ihojanysan ihojanysan

    Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

    Dss0 Offline
    Dss0 Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #3

    ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

    ihojanysan 1 Reply Last reply
    0
    • Dss0 Dss0

      ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

      ihojanysan Offline
      ihojanysan Offline
      ihojanysan
      wrote on last edited by
      #4

      Dss0 hi, i have the latest version

      Dss0 1 Reply Last reply
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      • ihojanysan ihojanysan

        Dss0 hi, i have the latest version

        Dss0 Offline
        Dss0 Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #5

        ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

        Brandondr2 1 Reply Last reply
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        • ihojanysan Offline
          ihojanysan Offline
          ihojanysan
          wrote on last edited by
          #6

          It tells me that the update is not equippable for the team

          Dss0 1 Reply Last reply
          0
          • Dss0 Dss0

            ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

            Brandondr2 Offline
            Brandondr2 Offline
            Brandondr2
            wrote on last edited by
            #7

            Dss0 i installed it. it says i couldnt because it wasnt valid

            1 Reply Last reply
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            • ihojanysan ihojanysan

              It tells me that the update is not equippable for the team

              Dss0 Offline
              Dss0 Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #8

              ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
              Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

              Brandondr2 1 Reply Last reply
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              • ihojanysan Offline
                ihojanysan Offline
                ihojanysan
                wrote on last edited by ihojanysan
                #9

                Screenshot 2021-04-23 19-10-31.png

                Dss0 1 Reply Last reply
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                • ihojanysan ihojanysan

                  Screenshot 2021-04-23 19-10-31.png

                  Dss0 Offline
                  Dss0 Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #10

                  ihojanysan

                  • open the start menu and search for "cmd"
                  • run cmd as admin
                  • execute the following command
                  dism /online /cleanup-image /restorehealth
                  
                  • after dism has finished repairing your system restart your pc

                  If it still doesn't work i'm out of ideas.

                  1 Reply Last reply
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                  • ihojanysan Offline
                    ihojanysan Offline
                    ihojanysan
                    wrote on last edited by
                    #11

                    when it reaches 100 it comes back do I have to wait or close?

                    Dss0 1 Reply Last reply
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                    • Dss0 Dss0

                      ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                      Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                      Brandondr2 Offline
                      Brandondr2 Offline
                      Brandondr2
                      wrote on last edited by
                      #12

                      Dss0 mate i cant even see where to start one lol

                      1 Reply Last reply
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                      • ihojanysan ihojanysan

                        when it reaches 100 it comes back do I have to wait or close?

                        Dss0 Offline
                        Dss0 Offline
                        Dss0
                        Plutonium Staff
                        wrote on last edited by
                        #13

                        ihojanysan comes back? What does it say?
                        Brandondr2

                        alt text

                        1 Reply Last reply
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                        • ihojanysan Offline
                          ihojanysan Offline
                          ihojanysan
                          wrote on last edited by
                          #14

                          hello I'm done but now the game at any time closes without error or warning

                          1 Reply Last reply
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                          • HannesC Offline
                            HannesC Offline
                            HannesC
                            Plutonium Staff
                            wrote on last edited by
                            #15

                            ihojanysan Without any crashdumps? Is there anything in the event logs regarding Pluto? Also what antivirus do you use?

                            1 Reply Last reply
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