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I Can't launch Bo2 Zombies

Scheduled Pinned Locked Moved BO2 Client Support
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  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    wrote on last edited by
    #1

    My Problem is that once I click "Play" on Bo2 it loads that little black back-round with white text but after a couple of seconds of it booting up it tells me something around the lines of "Oops! Plutonium ran into a problem and must be closed.

    Here is the Crash Dump file Please help me out and thank you.
    https://docs.google.com/document/d/14kFHKvq9Jm89RqY1ALfFHTNaXTObo8xwRPWQdG2UC0g/edit?usp=sharing

    Dss0undefined 1 Reply Last reply
    0
    • MalaBlastaundefined MalaBlasta

      My Problem is that once I click "Play" on Bo2 it loads that little black back-round with white text but after a couple of seconds of it booting up it tells me something around the lines of "Oops! Plutonium ran into a problem and must be closed.

      Here is the Crash Dump file Please help me out and thank you.
      https://docs.google.com/document/d/14kFHKvq9Jm89RqY1ALfFHTNaXTObo8xwRPWQdG2UC0g/edit?usp=sharing

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

      MalaBlastaundefined 1 Reply Last reply
      0
      • Dss0undefined Dss0

        MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

        MalaBlastaundefined Offline
        MalaBlastaundefined Offline
        MalaBlasta
        wrote on last edited by
        #3

        Dss0 how can you do that

        Dss0undefined 1 Reply Last reply
        0
        • MalaBlastaundefined MalaBlasta

          Dss0 how can you do that

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          MalaBlasta you just open
          C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
          in windows explorer and drag the dump file into the google drive page that is open in your browser.

          MalaBlastaundefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            MalaBlasta you just open
            C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
            in windows explorer and drag the dump file into the google drive page that is open in your browser.

            MalaBlastaundefined Offline
            MalaBlastaundefined Offline
            MalaBlasta
            wrote on last edited by
            #5

            Dss0 said in I Can't launch Bo2 Zombies:

            C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

            https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

            Like this?

            Dss0undefined 1 Reply Last reply
            0
            • MalaBlastaundefined MalaBlasta

              Dss0 said in I Can't launch Bo2 Zombies:

              C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

              https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

              Like this?

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              MalaBlasta yep, do you have any other dump file? That one is corrupted..
              If not can you post a screenshot of the error message that occurs when you start the game?

              MalaBlastaundefined 1 Reply Last reply
              0
              • Dss0undefined Dss0

                MalaBlasta yep, do you have any other dump file? That one is corrupted..
                If not can you post a screenshot of the error message that occurs when you start the game?

                MalaBlastaundefined Offline
                MalaBlastaundefined Offline
                MalaBlasta
                wrote on last edited by
                #7

                Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

                Dss0undefined 1 Reply Last reply
                0
                • MalaBlastaundefined MalaBlasta

                  Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

                  MalaBlastaundefined 1 Reply Last reply
                  0
                  • Dss0undefined Dss0

                    MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

                    MalaBlastaundefined Offline
                    MalaBlastaundefined Offline
                    MalaBlasta
                    wrote on last edited by
                    #9

                    Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                    Exception Code: 0xC0000005
                    Exception Address: 0xE5B10D32
                    and here's the other thing.

                    if you have discord what is it so I can send you the image of my crash.

                    Dss0undefined 1 Reply Last reply
                    0
                    • MalaBlastaundefined MalaBlasta

                      Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                      Exception Code: 0xC0000005
                      Exception Address: 0xE5B10D32
                      and here's the other thing.

                      if you have discord what is it so I can send you the image of my crash.

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by Dss0
                      #10

                      MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                      • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                      • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                      • Install everything that's inside the redist folder in your game folder
                      • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                      If none of this works i'm out of ideas.

                      Oh and one last thing, right click the start button -> system and post a screenshot of that.

                      LucasA04undefined 1 Reply Last reply
                      0
                      • Dss0undefined Dss0

                        MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                        • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                        • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                        • Install everything that's inside the redist folder in your game folder
                        • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                        If none of this works i'm out of ideas.

                        Oh and one last thing, right click the start button -> system and post a screenshot of that.

                        LucasA04undefined Offline
                        LucasA04undefined Offline
                        LucasA04
                        wrote on last edited by
                        #11

                        Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                        https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                        Okay so I actually just closed out of all of the overlays, and it worked.

                        Dss0undefined 1 Reply Last reply
                        0
                        • LucasA04undefined LucasA04

                          Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                          https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                          Okay so I actually just closed out of all of the overlays, and it worked.

                          Dss0undefined Offline
                          Dss0undefined Offline
                          Dss0
                          Plutonium Staff
                          wrote on last edited by
                          #12

                          LucasA04 that's not the same error, your game crashes at 0x26C31E8C and his at 0xE5B10D32.

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