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I Can't launch Bo2 Zombies

Scheduled Pinned Locked Moved BO2 Client Support
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  • Dss0undefined Dss0

    MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

    MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    wrote on last edited by
    #3

    Dss0 how can you do that

    Dss0undefined 1 Reply Last reply
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    • MalaBlastaundefined MalaBlasta

      Dss0 how can you do that

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #4

      MalaBlasta you just open
      C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
      in windows explorer and drag the dump file into the google drive page that is open in your browser.

      MalaBlastaundefined 1 Reply Last reply
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      • Dss0undefined Dss0

        MalaBlasta you just open
        C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
        in windows explorer and drag the dump file into the google drive page that is open in your browser.

        MalaBlastaundefined Offline
        MalaBlastaundefined Offline
        MalaBlasta
        wrote on last edited by
        #5

        Dss0 said in I Can't launch Bo2 Zombies:

        C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

        https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

        Like this?

        Dss0undefined 1 Reply Last reply
        0
        • MalaBlastaundefined MalaBlasta

          Dss0 said in I Can't launch Bo2 Zombies:

          C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

          https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

          Like this?

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #6

          MalaBlasta yep, do you have any other dump file? That one is corrupted..
          If not can you post a screenshot of the error message that occurs when you start the game?

          MalaBlastaundefined 1 Reply Last reply
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          • Dss0undefined Dss0

            MalaBlasta yep, do you have any other dump file? That one is corrupted..
            If not can you post a screenshot of the error message that occurs when you start the game?

            MalaBlastaundefined Offline
            MalaBlastaundefined Offline
            MalaBlasta
            wrote on last edited by
            #7

            Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

            Dss0undefined 1 Reply Last reply
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            • MalaBlastaundefined MalaBlasta

              Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #8

              MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

              MalaBlastaundefined 1 Reply Last reply
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              • Dss0undefined Dss0

                MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

                MalaBlastaundefined Offline
                MalaBlastaundefined Offline
                MalaBlasta
                wrote on last edited by
                #9

                Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                Exception Code: 0xC0000005
                Exception Address: 0xE5B10D32
                and here's the other thing.

                if you have discord what is it so I can send you the image of my crash.

                Dss0undefined 1 Reply Last reply
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                • MalaBlastaundefined MalaBlasta

                  Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                  Exception Code: 0xC0000005
                  Exception Address: 0xE5B10D32
                  and here's the other thing.

                  if you have discord what is it so I can send you the image of my crash.

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by Dss0
                  #10

                  MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                  • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                  • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                  • Install everything that's inside the redist folder in your game folder
                  • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                  If none of this works i'm out of ideas.

                  Oh and one last thing, right click the start button -> system and post a screenshot of that.

                  LucasA04undefined 1 Reply Last reply
                  0
                  • Dss0undefined Dss0

                    MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                    • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                    • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                    • Install everything that's inside the redist folder in your game folder
                    • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                    If none of this works i'm out of ideas.

                    Oh and one last thing, right click the start button -> system and post a screenshot of that.

                    LucasA04undefined Offline
                    LucasA04undefined Offline
                    LucasA04
                    wrote on last edited by
                    #11

                    Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                    https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                    Okay so I actually just closed out of all of the overlays, and it worked.

                    Dss0undefined 1 Reply Last reply
                    0
                    • LucasA04undefined LucasA04

                      Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                      https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                      Okay so I actually just closed out of all of the overlays, and it worked.

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by
                      #12

                      LucasA04 that's not the same error, your game crashes at 0x26C31E8C and his at 0xE5B10D32.

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