Is your upnp disabled? (To check if its disabled press f10 and go to the network tab) If yes then put your windows network to private. If the upnp is still disabled then port forwaded.
You should access your router settings and if u don't know how just search it up on YouTube. And when you know how to access your router settings search for a tab that's called "Port forwading" then put your port to 4976
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