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laucher closing when i press play

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  • moz1607undefined Offline
    moz1607undefined Offline
    moz1607
    wrote on last edited by moz1607
    #1

    (launcher is closing when i hit play)ive unistalled my anti virus, ive done the %localappdata% thing, uninstalled an reinstalled the launcher many times, an done about every other option out there any help?

    Dss0undefined Resxtundefined 2 Replies Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to moz1607 on last edited by
      #2

      moz1607 did you install the redistributables linked here? https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

      After you uninstall 3rd party AV software windows defender becomes active automatically so you may have to exclude the bootstrapper from scanning in windows defender: https://plutonium.pw/docs/antivirus/

      1 Reply Last reply
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      • moz1607undefined Offline
        moz1607undefined Offline
        moz1607
        wrote on last edited by
        #3

        i just installed the redistributables and have already done excluded the bootstrapper it still closes is there another explanation for this ? am i doing something wrong ?

        1 Reply Last reply
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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by HannesC
          #4

          You ran dxsetup.exe and installed directx? Also screenshot your defender's exclusions window.

          Also you're on win10 right?

          PieFreak229undefined 1 Reply Last reply
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          • moz1607undefined Offline
            moz1607undefined Offline
            moz1607
            wrote on last edited by
            #5

            yes i installed dxsetup and directx im also on windowa 10 plut.JPG

            1 Reply Last reply
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            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to moz1607 on last edited by
              #6

              moz1607 Win + R type winver and send a screenshot of the window

              moz1607undefined 1 Reply Last reply
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              • moz1607undefined Offline
                moz1607undefined Offline
                moz1607
                wrote on last edited by
                #7
                This post is deleted!
                1 Reply Last reply
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                • moz1607undefined Offline
                  moz1607undefined Offline
                  moz1607
                  replied to Resxt on last edited by
                  #8

                  @lResxt winver.JPG

                  Resxtundefined 1 Reply Last reply
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                  • Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt Plutonium Staff
                    replied to moz1607 on last edited by
                    #9

                    moz1607 This shouldn't cause issues then but try to update your Windows maybe

                    1 Reply Last reply
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