I Cant launch The Game. Need Help

[Dss0]

KLProductionsOG covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

[KLProductionsOG]

Dss0 I tried that. I also had someone from the discord server join a call and try to help me but we couldn't get it to work. He said try reaching out for more help

[Dss0]

KLProductionsOG which antivirus software do you use? Also do this:

• hit windows key + R
• type winver into the run box and hit enter
• post a screenshot of the window that pops up

[KLProductionsOG]

I use kaspersky Internet Security
also i can only reply every 10 mins since i dont have a level 3 rep

[Dss0]

KLProductionsOG yea it's to prevent spam, sadly this is required because of past incidents.

Can you post a screenshot of your kaspersky exclusion settings?
Also check windows event viewer for any errors that come up after hitting play (windows logs -> application).

[KLProductionsOG]

ok no worries.
0 Exclusions

also can we hop in a discord call? So you can walk me through what to do, im new to pc.im a plug and play guy.

[Dss0]

KLProductionsOG well the guide i linked above tells you to exclude pluto from scanning in your av.. that's most likely why this is happening.

https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

[KLProductionsOG]

just tried it and i still cant get it to work. can we hop on discord so i can share my screen?

[Dss0]

KLProductionsOG nah can't, have you excluded %localappdata%/Plutonium? Can also try just excluding %localappdata%/Plutonium/bin/plutonium-bootstrapper-win32.exe as that's what's getting falsely flagged as a virus.

[KLProductionsOG]

Dss0 said in I Cant launch The Game. Need Help:

%localappdata%/Plutonium
ok. can you walk me through how to do that?

[Dss0]

KLProductionsOG ... it's all in the guide. The guide links you to this article from kaspersky's website: https://support.kaspersky.com/keswin/10sp2/en-US/128138.htm

You may not be able to see %localappdata% (or C:\Users\AppData\Local) by default so either try just pasting the path i pasted above into kaspersky or enable "show hidden files and folders" in the windows explorer options, if you don't know how to do that google it.

[KLProductionsOG]

yeah i tried following it but it hasn't been updated in over a year so the tabs they refer to are not in the same spots. i give up. thanks anyway.

[Dss0]

KLProductionsOG then look for updated guides:

https://www.youtube.com/watch?v=lLSYrA1l_WM

[KLProductionsOG]

i did it and it still didnt work