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  3. Error opening BO2, I have tried everything and I can not get a solution, repair the files, I save the plutonium folder from any antivirus analysis and nothing, I always get the same error, some solution?

Error opening BO2, I have tried everything and I can not get a solution, repair the files, I save the plutonium folder from any antivirus analysis and nothing, I always get the same error, some solution?

Scheduled Pinned Locked Moved BO2 Client Support
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  • wilmersito017 Offline
    wilmersito017 Offline
    wilmersito017
    wrote on last edited by
    #1

    dbd4bec9-45bf-4056-8841-c98ac498d3d9-image.png

    Dss0 1 Reply Last reply
    0
    • wilmersito017 wilmersito017

      dbd4bec9-45bf-4056-8841-c98ac498d3d9-image.png

      Dss0 Offline
      Dss0 Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #2

      wilmersito017 upload the .dmp file to google drive and post the link here.

      alt text

      wilmersito017 1 Reply Last reply
      0
      • Dss0 Dss0

        wilmersito017 upload the .dmp file to google drive and post the link here.

        alt text

        wilmersito017 Offline
        wilmersito017 Offline
        wilmersito017
        wrote on last edited by
        #3

        Dss0 here is the file https://drive.google.com/file/d/1HbZw9Rt3UpnrbS5dZ9-CiBGZgVVo9peV/view?usp=sharing

        Dss0 1 Reply Last reply
        0
        • wilmersito017 wilmersito017

          Dss0 here is the file https://drive.google.com/file/d/1HbZw9Rt3UpnrbS5dZ9-CiBGZgVVo9peV/view?usp=sharing

          Dss0 Offline
          Dss0 Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #4

          wilmersito017 i need a password to download that file, pls set it to public.

          wilmersito017 1 Reply Last reply
          0
          • Dss0 Dss0

            wilmersito017 i need a password to download that file, pls set it to public.

            wilmersito017 Offline
            wilmersito017 Offline
            wilmersito017
            wrote on last edited by
            #5

            Dss0 Sorry, I hadn't noticed. Here it is
            https://drive.google.com/file/d/1HbZw9Rt3UpnrbS5dZ9-CiBGZgVVo9peV/view?usp=sharing

            Dss0 1 Reply Last reply
            0
            • wilmersito017 wilmersito017

              Dss0 Sorry, I hadn't noticed. Here it is
              https://drive.google.com/file/d/1HbZw9Rt3UpnrbS5dZ9-CiBGZgVVo9peV/view?usp=sharing

              Dss0 Offline
              Dss0 Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #6

              wilmersito017 sadly the dump file is corrupted. Are you playing in a virtual machine by any chance?

              wilmersito017 1 Reply Last reply
              0
              • Dss0 Dss0

                wilmersito017 sadly the dump file is corrupted. Are you playing in a virtual machine by any chance?

                wilmersito017 Offline
                wilmersito017 Offline
                wilmersito017
                wrote on last edited by
                #7

                Dss0 No, I play on my computer. What does it mean that the dump file is corrupted? No solution to my problem?

                Dss0 1 Reply Last reply
                0
                • wilmersito017 wilmersito017

                  Dss0 No, I play on my computer. What does it mean that the dump file is corrupted? No solution to my problem?

                  Dss0 Offline
                  Dss0 Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #8

                  wilmersito017

                  • repair your game files -> https://plutonium.pw/docs/repair/
                  • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
                  • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                  • install everything that's in the redist folder in your game folder
                  • update your graphics drivers
                  • if you have a vr headset plugged in unplug it
                  • verify the integrity of your system files:
                  1. open the start menu and search for "cmd"
                  2. run cmd as admin
                  3. execute the following command
                  dism /online /cleanup-image /restorehealth
                  
                  1. after dism has finished repairing your system restart your pc
                  wilmersito017 1 Reply Last reply
                  0
                  • Dss0 Dss0

                    wilmersito017

                    • repair your game files -> https://plutonium.pw/docs/repair/
                    • try closing all programs that are running in the background (especially msi afterburner and rivatuner if you have them)
                    • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
                    • install everything that's in the redist folder in your game folder
                    • update your graphics drivers
                    • if you have a vr headset plugged in unplug it
                    • verify the integrity of your system files:
                    1. open the start menu and search for "cmd"
                    2. run cmd as admin
                    3. execute the following command
                    dism /online /cleanup-image /restorehealth
                    
                    1. after dism has finished repairing your system restart your pc
                    wilmersito017 Offline
                    wilmersito017 Offline
                    wilmersito017
                    wrote on last edited by
                    #9

                    Dss0 I did everything he told me, but nothing, the same mistake keeps popping up 😞 e4a70d62-b0d3-480c-a659-08bef0908059-image.png

                    1 Reply Last reply
                    0

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