black screen

[carlifly]

when i hit play it turns to a black screen where i cant do nothing and i dont hear nothing, and i have to put off my pc. I have done all the directx and redist stuff and nothing happens and i cant open the console

[Resxt]

carlifly Well you didn't mention any game so it's hard to help

[carlifly]

Resxt bo2 multiplayer sorry

[Resxt]

carlifly
Go in the bootstrapper command prompt (the console opened when you start the game)
and paste this (right click) r_fullscreen 2; vid_restart then press Enter

[carlifly]

Resxt didn't work, and i have done the windows defender thing