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Error when I boot plutonium (waw)

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  • LookImIcyBroundefined Offline
    LookImIcyBroundefined Offline
    LookImIcyBro
    wrote on last edited by
    #1

    My launcher won't launch waw zombies and it gives me this error. 68b6f6ec-a180-49d2-b83b-055ef3e7670c-image.png
    please help i wanna play zombies

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to LookImIcyBro on last edited by
      #2

      fartsmella69420 download and run this https://github.com/ChxseH/Redist-Installer/releases/download/latest/Redist-Installer.bat

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      • LookImIcyBroundefined Offline
        LookImIcyBroundefined Offline
        LookImIcyBro
        wrote on last edited by
        #3

        still doesn't work after running it

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to LookImIcyBro on last edited by
          #4

          fartsmella69420 it's also possible this is caused by your av: https://plutonium.pw/docs/antivirus/
          Also in case you have reshade installed, remove it. It's not compatible with pluto.

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          • Resxtundefined Offline
            Resxtundefined Offline
            Resxt Plutonium Staff
            wrote on last edited by Resxt
            #5

            Crash with an error (0x000007b, crashdump error or similar)

            There is no easy answer for this but here are some possible solutions

            • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
            • Repair your game: https://plutonium.pw/docs/repair/
            • Update your GPU drivers
            • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
            • If you're running the game in a virtual machine don't, this doesn't work
            • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
            • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
            • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
            • If you use an Avermedia capture card uninstall its drivers
            • Verify the integrity of your system files:
              Open the start menu and search for "cmd"
              Run cmd as admin
              Copy and paste (right click) the command below in the cmd and press enter
              dism /online /cleanup-image /restorehealth
              Once it's done restart your PC

            If after doing all of this it still doesn't work reply with these info

            • What your antivirus is and if you disabled or uninstalled it
            • A screenshot of your game files
            • The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here)

            As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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            • LookImIcyBroundefined Offline
              LookImIcyBroundefined Offline
              LookImIcyBro
              wrote on last edited by
              #6

              I started it before and it worked, so my antivirus doesn't matter. It started today, I downloaded and played yesterday. Also, this is happening to my cousin as well. My waw normal without plutonium won't start. Also, crashdumps doesn't appear when I go to %localappdata%\Plutonium\crashdumps. I'm going to try and reinstall the game and if that doesn't work I will do the last 3.

              Resxtundefined 1 Reply Last reply
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              • LookImIcyBroundefined Offline
                LookImIcyBroundefined Offline
                LookImIcyBro
                wrote on last edited by
                #7

                7bacadfa-5700-4b29-a26a-62cfb4c914bd-image.png thats my game folder

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                • Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt Plutonium Staff
                  replied to LookImIcyBro on last edited by
                  #8

                  fartsmella69420 "I started it before and it worked, so my antivirus doesn't matter" this a false statement, detection can happen after weeks or after an update

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                  • LookImIcyBroundefined Offline
                    LookImIcyBroundefined Offline
                    LookImIcyBro
                    wrote on last edited by
                    #9

                    ok it started working waw starts, plutonium does this5389e9a9-1504-458e-b2d7-7c444be75137-image.png

                    Dss0undefined 1 Reply Last reply
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                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to LookImIcyBro on last edited by
                      #10

                      fartsmella69420 in the screenshot you showed above waw is on D:\ but the error message shows C:\ ?

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                      • LookImIcyBroundefined Offline
                        LookImIcyBroundefined Offline
                        LookImIcyBro
                        wrote on last edited by
                        #11

                        thanks

                        1 Reply Last reply
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