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My friend's plutonium does nothing when he clicks it

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  • elgato69undefined Offline
    elgato69undefined Offline
    elgato69
    wrote on last edited by
    #1

    He's running windows 10, all redists installed and he has windows update, but still when he clicks plutonium.exe it just does nothing and never opens. We tried turning off his windows defender to see if it was that and it still didn't work.

    1 Reply Last reply
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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC Plutonium Staff
      wrote on last edited by
      #2

      Ask him to hit Win+R, type winver and screenshot the window. Also why doesn't he post his issue himeself? Would be much easier.

      RazorFabiundefined Dss0undefined 2 Replies Last reply
      0
      • RazorFabiundefined Offline
        RazorFabiundefined Offline
        RazorFabi
        replied to HannesC on last edited by
        #3

        HannesC

        Hello, I have the same problem, that my launcher does nothing, even after restarting my pc and re downloading the launcher. It worked until few weeks but not anymore.

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by
          #4

          RazorFabi Then follow the same thing I said to the guy above and post a screenshot? Also what changed in a few weeks? Did you do a windows reinstall, did you download any new antiviruses, etc? Also what AV do you use?

          RazorFabiundefined 1 Reply Last reply
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          • RazorFabiundefined Offline
            RazorFabiundefined Offline
            RazorFabi
            wrote on last edited by
            #5

            No, I didn´t change anything at all. But if I run the win32 exe it says, I don´t have the current version but it doesn´t update itself even after redownloading it. what else can I do then?

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            • RazorFabiundefined Offline
              RazorFabiundefined Offline
              RazorFabi
              replied to HannesC on last edited by
              #6

              HannesC Also quick question, from what should I post a screenshot if nothing happens when I want to run the Launcher?

              1 Reply Last reply
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              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to HannesC on last edited by
                #7

                HannesC said in My friend's plutonium does nothing when he clicks it:

                hit Win+R, type winver and screenshot the window

                RazorFabi there's additional troubleshooting steps here: https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

                You can also try deleting %localappdata%/Plutonium (your stats will be lost).

                RazorFabiundefined 1 Reply Last reply
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                • RazorFabiundefined Offline
                  RazorFabiundefined Offline
                  RazorFabi
                  replied to Dss0 on last edited by
                  #8

                  Dss0 Screenshot 2021-07-28 134945.png

                  I tried to delete it but now I can´t even install it again. There´s just nothing happening at all.
                  I looked through many videos already but couldn´t find any solution though.
                  Besides I appreciate your work ❤

                  Dss0undefined 1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to RazorFabi on last edited by
                    #9

                    RazorFabi have you tried the troubleshooting steps in this post? https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

                    Also try running the launcher as admin.
                    Could also be your antivirus software blocking it, which av do you use?

                    RazorFabiundefined 1 Reply Last reply
                    0
                    • RazorFabiundefined Offline
                      RazorFabiundefined Offline
                      RazorFabi
                      replied to Dss0 on last edited by
                      #10

                      Dss0
                      I tried everything though, but it says, I can´t download the VC_redist exe because of an issue with windwows and I can´t run it as admin neither my antivirus is blocking it. It says it´s safe and it ran with it until a month ago (didn´t change the antivirus software).

                      Dss0undefined 1 Reply Last reply
                      0
                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to RazorFabi on last edited by
                        #11

                        RazorFabi said in My friend's plutonium does nothing when he clicks it:

                        Dss0
                        I can´t download the VC_redist exe because of an issue with windwows

                        what does it say exactly?

                        I can´t run it as admin

                        why not? You need admin permissions on your pc/user account for pluto to work correctly.

                        RazorFabiundefined 1 Reply Last reply
                        0
                        • RazorFabiundefined Offline
                          RazorFabiundefined Offline
                          RazorFabi
                          replied to Dss0 on last edited by
                          #12

                          Dss0
                          Okay now I could download it all but it still happens nothing 😞

                          1 Reply Last reply
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