Error with plutonium bootstrapper
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When i try to launch the game i get an error and the app closes itself
Exception code : 0xC0000005
Exception address : 0xE57D8861
Crash reference id : 795d4565d5abcb1e
Please help -
@kanyewestiswhite upload the .dmp file to google drive and post the link here. If you have msi afterburner/rivatuner or any other software with an overlay disable it.
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https://drive.google.com/file/d/1H7NSt4mGhLThDTLPPMLxt-0FfdtaBnBE/view?usp=sharing
i don't have msi afterburner or rivatuner installed -
@kanyewestiswhite the dump file is corrupted. Here's a few things you can try:
- exclude plutonium from your antivirus software -> https://plutonium.pw/docs/antivirus/
- repair your game files -> https://plutonium.pw/docs/repair/
- try closing all programs that are running in the background
- if you have msi afterburner/rivatuner or any other software with an overlay disable it
- verify the integrity of your system files:
- open the start menu and search for "cmd"
- run cmd as admin
- execute the following command
dism /online /cleanup-image /restorehealth- after dism has finished repairing your system restart your pc
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Dss0 thank you, i'll try that later (probably 15/16 hours from now). I'll write you back. I have already excluded the launcher and the bootstrapper from the anti virus but nothing changed.
(sorry for bad english) -
Dss0 i tried with these methods but nothing has changed, same problem. any other ideas?
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@kanyewestiswhite hit windows key + R and type "winver" into the run box then hit enter. post a screenshot of the window that comes up.
Which antivirus software do you use btw? -
Dss0 i'll try that in a couple hours, i have windows defender but at the moment of the installation i had malwarebytes (now i deleted it), also i noticed that my post was moved in bo2 client support but i have problems with mw3 is it the same thing?
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@kanyewestiswhite you initially posted in launcher support which is wrong, i assumed you were talking about bo2. But the troubleshooting steps are the same for both games yes.
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Dss0 oh ok sorry
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That's italian here's a translation if you need it
Microsfot Windows
Version 21h1 (build SO 19043.928)The windows 10 home operating system and its user interface are protected by trademarks and other intellectual property rights being registered or registered in the United States and/or other countries or regions.
Product licensed under the Microsoft Software License Terms at: -
@kanyewestiswhite hm. Do you own the game on steam? Does it work via steam?
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Dss0 nope i don't have the game
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@kanyewestiswhite so you're using the dedicated server files from steam?
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Dss0 yes
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@kanyewestiswhite try verifying them via steam, if you set the language to italian try changing it back to english. Other than that i'm out of ideas.
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Dss0 i tried this and now it is dowloading some files (6 gb), i'll write you back when it's finished
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Dss0 even with the new download it gives me the same error, maybe i can try to completely uninstall pluto from the pc and install it again?
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Dss0 i managed to get it to start and work properly, thank you so much for your time and your help
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@kanyewestiswhite what did you do to get it to work?
5/21