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I Cant launch The Game. Need Help

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  • KLProductionsOGundefined Offline
    KLProductionsOGundefined Offline
    KLProductionsOG
    wrote on last edited by
    #5

    Screenshot (95).png I use kaspersky Internet Security
    also i can only reply every 10 mins since i dont have a level 3 rep

    Dss0undefined 1 Reply Last reply
    0
    • KLProductionsOGundefined KLProductionsOG

      Screenshot (95).png I use kaspersky Internet Security
      also i can only reply every 10 mins since i dont have a level 3 rep

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #6

      KLProductionsOG yea it's to prevent spam, sadly this is required because of past incidents.

      Can you post a screenshot of your kaspersky exclusion settings?
      Also check windows event viewer for any errors that come up after hitting play (windows logs -> application).

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      • KLProductionsOGundefined Offline
        KLProductionsOGundefined Offline
        KLProductionsOG
        wrote on last edited by
        #7

        ok no worries.
        0 Exclusions
        Screenshot (96).png
        also can we hop in a discord call? So you can walk me through what to do, im new to pc.im a plug and play guy.

        Dss0undefined 1 Reply Last reply
        0
        • KLProductionsOGundefined KLProductionsOG

          ok no worries.
          0 Exclusions
          Screenshot (96).png
          also can we hop in a discord call? So you can walk me through what to do, im new to pc.im a plug and play guy.

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #8

          KLProductionsOG well the guide i linked above tells you to exclude pluto from scanning in your av.. that's most likely why this is happening.

          https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

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          • KLProductionsOGundefined Offline
            KLProductionsOGundefined Offline
            KLProductionsOG
            wrote on last edited by
            #9

            just tried it and i still cant get it to work. can we hop on discord so i can share my screen?

            Dss0undefined 1 Reply Last reply
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            • KLProductionsOGundefined KLProductionsOG

              just tried it and i still cant get it to work. can we hop on discord so i can share my screen?

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #10

              KLProductionsOG nah can't, have you excluded %localappdata%/Plutonium? Can also try just excluding %localappdata%/Plutonium/bin/plutonium-bootstrapper-win32.exe as that's what's getting falsely flagged as a virus.

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              • KLProductionsOGundefined Offline
                KLProductionsOGundefined Offline
                KLProductionsOG
                wrote on last edited by
                #11

                Dss0 said in I Cant launch The Game. Need Help:

                %localappdata%/Plutonium
                ok. can you walk me through how to do that?

                Dss0undefined 1 Reply Last reply
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                • KLProductionsOGundefined KLProductionsOG

                  Dss0 said in I Cant launch The Game. Need Help:

                  %localappdata%/Plutonium
                  ok. can you walk me through how to do that?

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #12

                  KLProductionsOG ... it's all in the guide. The guide links you to this article from kaspersky's website: https://support.kaspersky.com/keswin/10sp2/en-US/128138.htm

                  You may not be able to see %localappdata% (or C:\Users\AppData\Local) by default so either try just pasting the path i pasted above into kaspersky or enable "show hidden files and folders" in the windows explorer options, if you don't know how to do that google it.

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                  • KLProductionsOGundefined Offline
                    KLProductionsOGundefined Offline
                    KLProductionsOG
                    wrote on last edited by
                    #13

                    yeah i tried following it but it hasn't been updated in over a year so the tabs they refer to are not in the same spots. i give up. thanks anyway.

                    Dss0undefined 1 Reply Last reply
                    0
                    • KLProductionsOGundefined KLProductionsOG

                      yeah i tried following it but it hasn't been updated in over a year so the tabs they refer to are not in the same spots. i give up. thanks anyway.

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by
                      #14

                      KLProductionsOG then look for updated guides:

                      https://www.youtube.com/watch?v=lLSYrA1l_WM

                      1 Reply Last reply
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                      • KLProductionsOGundefined Offline
                        KLProductionsOGundefined Offline
                        KLProductionsOG
                        wrote on last edited by
                        #15

                        i did it and it still didnt work

                        1 Reply Last reply
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