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my launcher doesn't load the clients

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  • Please Tasteundefined Offline
    Please Tasteundefined Offline
    Please Taste
    wrote on last edited by
    #1

    so the other day i tried to play iw5 and i clicked on the launcher and i was logged out. i logged back in and stupidly forgot my password so i had to reset it. once i logged back in i tried to load iw5 and the launcher just closed and nothing happened and it does this on all the clients i have. PLEASE HELP!!!!

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Please Taste on last edited by
      #2

      Please Taste could be caused by your antivirus software: https://plutonium.pw/docs/antivirus/

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      • Please Tasteundefined Offline
        Please Tasteundefined Offline
        Please Taste
        wrote on last edited by
        #3

        it still hasnt worked unfortunately. i would also like to add the the cmd program doesn't open and that the launcher was working fine before. any other ideas?

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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to Please Taste on last edited by
          #4

          Please Taste yea ik, that exact issue is caused by av 99% of the times, can you post a screenshot of your exclusion settings? Do you use anything besides windows defender?

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          • Please Tasteundefined Offline
            Please Tasteundefined Offline
            Please Taste
            wrote on last edited by
            #5

            bc7e0fc7-618d-4c74-8eaf-506fe59e43dc-image.png

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to Please Taste on last edited by
              #6

              Please Taste Select C:\Users\connor lawrer\AppData\Local\Plutonium\bin\plutonium-bootstrapper-win32.exe.Also make sure all these are selected in the menu that pops up when you add a new exclusion:

              alt text

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              • Please Tasteundefined Offline
                Please Tasteundefined Offline
                Please Taste
                wrote on last edited by
                #7

                db038296-5fe2-4748-9d16-cfd5426f156d-image.png 50f4475f-2402-47f4-9285-37cc6a7ceb58-image.png

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                • Please Tasteundefined Offline
                  Please Tasteundefined Offline
                  Please Taste
                  wrote on last edited by
                  #8

                  that still hasn't worked after putting on the new settings 😢. i have also restarted my pc

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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to Please Taste on last edited by
                    #9

                    Please Taste you have to select all components here like i said.

                    alt text

                    Scan only means it will exclude the file when doing an active scan of your entire pc so it'll still block it when you start the game. File Anti-Virus, Application Control and Firewall and System Watcher are propably the components blocking it.

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                    • RisedSkyundefined Offline
                      RisedSkyundefined Offline
                      RisedSky
                      wrote on last edited by
                      #10

                      Kaspersky is very annoying, even if it's disabled it will try to delete Plutonium.
                      The only fix is to add in the exclusions Plutonium plus your game folder directly.
                      Check his history to whitelist the files in the %localappdata%

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                      • Please Tasteundefined Offline
                        Please Tasteundefined Offline
                        Please Taste
                        wrote on last edited by
                        #11

                        i have selected all components and i am still getting the issue. i have also done what risedsky said and add the game folder directory into exclusions (i think this is what he meant) and still not working 😞 c12714d6-9a35-4a0f-85ef-f3a651144cbe-image.png 26a4ed56-3d30-48eb-82f1-0a6c65271275-image.png please correct me if i miss understood

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                        • Dss0undefined Offline
                          Dss0undefined Offline
                          Dss0 Plutonium Staff
                          replied to Please Taste on last edited by
                          #12

                          Please Taste no, the only thing that gets falsely detected is plutonium-bootstrapper-win32.exe, nothing else.
                          Check windows event viewer for any errors that come up after you hit play (start -> search for event viewer -> open it and go to windows logs -> application).
                          Also try running the launcher as admin.
                          Also try deleting %localappdata%/Plutonium/info.json.

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                          • Please Tasteundefined Offline
                            Please Tasteundefined Offline
                            Please Taste
                            wrote on last edited by
                            #13

                            i deleted info.json and tried to run as admin and still nothing. i got this error on event view and have no idea if its relevant to plutonium. if you have any other ideas then i can try a few more things but my av runs out on the 9th so i have no problem waiting until then to see if the game works again. 2f6214b2-2b07-4a97-b14b-57ebc6700963-image.png

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                            • Please Tasteundefined Offline
                              Please Tasteundefined Offline
                              Please Taste
                              wrote on last edited by
                              #14

                              I MANAGED TO FIND A FIX! i just disabled my av and it worked. not sure why it didnt work when i excluded the file but ill just have to disable the av when i play

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