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Game crashes after a while and when i restart it there's no audio

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  • undefined Offline
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    Vaillant
    wrote on Nov 2, 2021, 3:54 PM last edited by
    #1

    Hello.
    After some minutes of playing, my game crashes. It can be during a match, at the end, in the menu.
    If i restart the game, i have no audio. If i restart the PC, audio is back but eventually i'll crash again.

    All my antivirus software was disabled but nothing changed

    When i go to the crashdump folder, there's a file of around 1GB for every crash, sometimes more, + a text document that says this:
    Exception Code: 0xC0000005
    Exception Address: 0x68CB526C

    Thanks for any help

    undefined 1 Reply Last reply Nov 2, 2021, 6:12 PM
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      Dss0 Plutonium Staff
      replied to Vaillant on Nov 2, 2021, 6:12 PM last edited by
      #2

      Vaillant said in Game crashes after a while and when i restart it there's no audio:

      When i go to the crashdump folder, there's a file of around 1GB for every crash

      we need this file, upload it to google drive and post the link here.

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        Vaillant
        wrote on Nov 4, 2021, 9:06 PM last edited by
        #3

        Hello. I had deleted the files because they weighted a bit and now my game hasn't crashed for a while...
        However, if i manually close the game and open it again, i will have no audio. So the audio problem is probably unrelated to the crashes.
        If i go to settings when the audio works, I can see my output device in grey, so i can't change it but at least it's there. If i go there after i closed and opened the game again, there's no output device. Not even in grey.
        What can I do to help you help me?

        undefined 1 Reply Last reply Nov 4, 2021, 10:19 PM
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          Dss0 Plutonium Staff
          replied to Vaillant on Nov 4, 2021, 10:19 PM last edited by
          #4

          Vaillant maybe another application using your output device, not sure. You could try disabling "allow applications to take exclusive control of this device":

          alt text

          System -> Sound -> Device properties below your output device -> Additional device properties -> advanced

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            Resxt Plutonium Staff
            wrote on Nov 5, 2021, 7:44 AM last edited by Resxt Nov 5, 2021, 9:44 AM
            #5

            Vaillant Note that bad antiviruses like WebRoot will completely ignore your file exclusions and will still work even if you turn them off. I recommend reading the antivirus guide and mentioning your antivirus name here

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            Nov 4, 2021, 9:06 PM

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