Hello, I installed Plutonium hours ago and I can play games but at various times I get this error. I already tried to run as administrator and I have nothing of msi downloaded to close

kyemel_person

try some of these solutions
https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

also upload the crash dump file to this thread so that the support team can have a better idea of you'r problem

issor.

This post is deleted!

issor.

kyemel_person
when opening the crash dump notepad it tells me this

Exception Code: 0xC0000005

Exception Address: 0x0077839F

Dss0

issor.

alt text

upload the dump to google drive. Meanwhile you can try a few things:

repair your installation: https://plutonium.pw/docs/repair/
running the game in a virtual machine doesn't work
try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
update your graphics drivers
if you have a vr headset plugged in unplug it
if you use an avermedia capture card uninstall it's drivers
verify the integrity of your system files:

open the start menu and search for "cmd"
run cmd as admin
execute the following command

dism /online /cleanup-image /restorehealth

restart your pc

issor.

https://drive.google.com/drive/folders/17d3v6rJOaUJlZhoMo50Mx6By2YNTrF40?usp=sharing

this is the drive of the crash dump folder

issor.

Dss0
I already found the solution, I had created a folder called "t6r" which is to put custom skins and when I delete it I no longer get the error and I can play, the bad thing is that I cannot use the custom skins

kyemel_person

you should put custom skins in appdata/local/Plutonium/Storage/t6/images

The file directory for custom skins was recently changed in an update so t6r wont work anymore