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unable to connect to the game

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  • noahsreviewundefined Offline
    noahsreviewundefined Offline
    noahsreview
    wrote on last edited by
    #1

    7ea74429-1736-4231-9666-5c47b26e5698-image.png

    Every time I connect to plutonium I get this error can someone tell me how to fix this issue.

    hindercanrunundefined 1 Reply Last reply
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    • hindercanrunundefined Offline
      hindercanrunundefined Offline
      hindercanrun
      replied to noahsreview on last edited by
      #2

      noahsreview restart ur router and let plutonium through ur firewall

      noahsreviewundefined 1 Reply Last reply
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      • noahsreviewundefined Offline
        noahsreviewundefined Offline
        noahsreview
        replied to hindercanrun on last edited by
        #3

        hindercanrun how would I let it into the fire wall?

        Resxtundefined 1 Reply Last reply
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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to noahsreview on last edited by
          #4

          noahsreview %localappdata%\Plutonium\bin\plutonium-bootstrapper32.exe this is the exe you need to allow.

          To find how use Google "how to whitelist an app in Windows firewall" or if you have another antivirus change it to your antivirus name instead

          noahsreviewundefined 1 Reply Last reply
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          • noahsreviewundefined Offline
            noahsreviewundefined Offline
            noahsreview
            replied to Resxt on last edited by
            #5

            Resxt sadly that didn't fix the issue. Do you have any other fixes that I could try?

            Resxtundefined 1 Reply Last reply
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            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to noahsreview on last edited by
              #6

              noahsreview

              In the launcher click on your profile picture top right and screenshot the 2 versions bottom right.

              Also mention any antivirus/security software you have installed even if it's disabled

              Now for things you can do in the meantime:

              • Check your firewall and router settings.
                Note that if you have an antivirus installed its firewall takes the priority over Windows firewall.

              • Make sure you don't have any VPN/proxy or whatever running. Even if Plutonium doesn't go through your VPN it can still cause network issues

              • Maybe also opening the Black Ops II ports (Google) on your router and the port 3074 (UDP) could help

              Other than that I don't know what to tell you, that's a network issue

              noahsreviewundefined 1 Reply Last reply
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              • noahsreviewundefined Offline
                noahsreviewundefined Offline
                noahsreview
                replied to Resxt on last edited by
                #7

                Resxt 2c3f8db7-f74e-4f63-b27f-92db5ef45d72-image.png

                I use avast secure antivirus

                1 Reply Last reply
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                • Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt Plutonium Staff
                  wrote on last edited by
                  #8

                  You are up-to-date so that's good.

                  Do everything I said in your Avast firewall then (or you can even uninstall it since is Avast is bad and often causes issues like this even on popular games and Windows default antivirus is far better)

                  1 Reply Last reply
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