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  • Eldorundefined Offline
    Eldorundefined Offline
    Eldor
    Plutonium Admin
    wrote on last edited by Eldor
    #10

    With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

    • What is the actual issue - does something not load? is there an error message?
    • What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
    • Can you ping plutonium.pw? What IP does it resolve to?
    • Which IP do you believe to be blocked?
    OXIDE_Andybrtnundefined 1 Reply Last reply
    1
    • OXIDE_Andybrtnundefined OXIDE_Andybrtn

      Resxt I think that it is not our ISP (Yes, because it gives us output through the same IP to several users, and not because of restriction). As you mentioned, if my brother uses cheats I will be banned too, but, the main problem is that Cuban users goes out by a single IP or too short range, a banned ip = a large number of banned users. That is the problem and no one can fix it. It only remains to wait for the new Cuba-Martinique cable. Thank you very much for the help and for answering. Have a nice day bro.

      Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #11

      OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

      OXIDE_Andybrtnundefined 1 Reply Last reply
      1
      • Eldorundefined Eldor

        With the information you've provided it's impossible to determine what the "issue" is. As previously mentioned, we haven't explicitly blocked any country and the issue is most likely not on our side. Please answer the following:

        • What is the actual issue - does something not load? is there an error message?
        • What exactly is blocked (can you access the website, forum, launcher, game, any servers like before)?
        • Can you ping plutonium.pw? What IP does it resolve to?
        • Which IP do you believe to be blocked?
        OXIDE_Andybrtnundefined Offline
        OXIDE_Andybrtnundefined Offline
        OXIDE_Andybrtn
        wrote on last edited by
        #12

        Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

        • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
          Point Number 1.png
          Escribo mis credenciales Error: An issue occured when logging in.
          Point Number 1 (2).png
        • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
        • I can ping plutonium.pw, it resolve 104.21.233.227
          ping pluto.png
        • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
          myip.png

        Thanks for answering.

        Eldorundefined 1 Reply Last reply
        0
        • OXIDE_Andybrtnundefined OXIDE_Andybrtn

          Eldor Knowing that with VPN it works (rarely not). I will do everything without VPN.

          • No puedo iniciar sesion (Error: An issue occured when logging in using saved credentials)
            Point Number 1.png
            Escribo mis credenciales Error: An issue occured when logging in.
            Point Number 1 (2).png
          • Yes I can access the website and forum, launcher updates, I can't login to the launcher, I can't run the game and obviously I don't see servers because I can't open the game.
          • I can ping plutonium.pw, it resolve 104.21.233.227
            ping pluto.png
          • The IP address I'm using right now is blocked as I can't use the Launcher and beyond. According to the WhatIsMyIP Site it is: 152.207.249.127
            myip.png

          Thanks for answering.

          Eldorundefined Offline
          Eldorundefined Offline
          Eldor
          Plutonium Admin
          wrote on last edited by
          #13

          OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

          OXIDE_Andybrtnundefined 1 Reply Last reply
          0
          • Eldorundefined Eldor

            OXIDE_Andybrtn Can you try pinging nix.plutonium.pw

            OXIDE_Andybrtnundefined Offline
            OXIDE_Andybrtnundefined Offline
            OXIDE_Andybrtn
            wrote on last edited by
            #14

            Eldor

            • Yes, it solve the same IP.
              ping nix.pluto.pw.png
            Eldorundefined 1 Reply Last reply
            0
            • OXIDE_Andybrtnundefined OXIDE_Andybrtn

              Eldor

              • Yes, it solve the same IP.
                ping nix.pluto.pw.png
              Eldorundefined Offline
              Eldorundefined Offline
              Eldor
              Plutonium Admin
              wrote on last edited by Eldor
              #15

              OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

              OXIDE_Andybrtnundefined 1 Reply Last reply
              0
              • Eldorundefined Eldor

                OXIDE_Andybrtn Do you get a 404 in your browser if you try https://nix.plutonium.pw? The launcher should work then too 🤔

                OXIDE_Andybrtnundefined Offline
                OXIDE_Andybrtnundefined Offline
                OXIDE_Andybrtn
                wrote on last edited by OXIDE_Andybrtn
                #16

                Eldor

                Got Blank Page

                blank nix.pluto.pw.png

                And launcher same error

                launchererror.png

                1 Reply Last reply
                0
                • Resxtundefined Resxt

                  OXIDE_Andybrtn my point is if Cubans are in the "brothers" situation where you share the same IP we can't do anything. We can't differentiate multiple devices under the same IP

                  OXIDE_Andybrtnundefined Offline
                  OXIDE_Andybrtnundefined Offline
                  OXIDE_Andybrtn
                  wrote on last edited by
                  #17

                  Resxt That is exactly the situation. Thanks for the help, I think we've reached this far, there's nothing left to do, we can't do anything. Thank you again.

                  1 Reply Last reply
                  0
                  • Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #18

                    I get a blank page when visiting that URL too.

                    I'm certainly not the one who can help with this.
                    Let's wait to see if Eldor or a dev/admin has ideas but this looks like the solutions are on your side sadly

                    1 Reply Last reply
                    0
                    • Eldorundefined Offline
                      Eldorundefined Offline
                      Eldor
                      Plutonium Admin
                      wrote on last edited by Eldor
                      #19

                      Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                      OXIDE_Andybrtnundefined 2 Replies Last reply
                      0
                      • Eldorundefined Eldor

                        Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                        OXIDE_Andybrtnundefined Offline
                        OXIDE_Andybrtnundefined Offline
                        OXIDE_Andybrtn
                        wrote on last edited by
                        #20

                        Eldor It's strange, we don't have any problem with Cloudflare

                        1 Reply Last reply
                        0
                        • Eldorundefined Eldor

                          Seems like something related to how our client makes its web requests, which end up getting blocked even though a browser works, very hard to say/fix without more debugging on an affected machine. I looked in our firewalls and nothing indicates that requests are getting blocked there, so must be between you and Cloudflare.

                          OXIDE_Andybrtnundefined Offline
                          OXIDE_Andybrtnundefined Offline
                          OXIDE_Andybrtn
                          wrote on last edited by
                          #21

                          Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                          I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                          Eldorundefined _Shepard_undefined 2 Replies Last reply
                          0
                          • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                            Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                            I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                            Eldorundefined Offline
                            Eldorundefined Offline
                            Eldor
                            Plutonium Admin
                            wrote on last edited by
                            #22

                            OXIDE_Andybrtn What was the error from the game?

                            OXIDE_Andybrtnundefined 1 Reply Last reply
                            0
                            • OXIDE_Andybrtnundefined OXIDE_Andybrtn

                              Eldor 5cd53160-87be-43e2-9261-059c99da15a3-image.png

                              I was pressing the login button continuously (10 Clicks per second / mouse button) it let me log in, but when I open the game, boom, error. Of course, this is not the same as login, when giving an error you have to close the launcher and reopen it. I attach the photo of the record of where it accesses. Thanks.

                              _Shepard_undefined Offline
                              _Shepard_undefined Offline
                              _Shepard_
                              wrote on last edited by _Shepard_
                              #23

                              OXIDE_Andybrtn
                              We Cubans are very fatal, even to play online we have work

                              1 Reply Last reply
                              0
                              • Eldorundefined Eldor

                                OXIDE_Andybrtn What was the error from the game?

                                OXIDE_Andybrtnundefined Offline
                                OXIDE_Andybrtnundefined Offline
                                OXIDE_Andybrtn
                                wrote on last edited by
                                #24

                                Eldor

                                First Error

                                2b6924e7-409e-4249-a1ce-fdaa8c186fc0-image.png

                                Second Error

                                6ab47d01-553d-44ee-86cd-ded04f041e22-image.png

                                After a few tries:

                                7029eaa6-cb18-4778-ae98-601bfb22882e-image.png

                                But when I try to open the game I give a Third Error:

                                5d56d874-a578-46de-82ea-a81e4f47edc7-image.png

                                At this point I have to restart the launcher because it stays bugged in Launching IW5 Multiplayer. I did this without VPN, I just used the VPN to pass each step and show the following error, that is, I disabled the VPN when passing the step.
                                And, if I run the game with VPN and disable it when the game is already running, it doesn't show me any servers, and on the Plutonium console I get a server connection error. Greetings and I hope we can solve this.
                                Most of us play on our own server (from Cuba) but we can't connect if we don't have access to the Plutonium Servers. We are in the "Brothers" situation that Resxt explained

                                I will give you the data that you need and that is within my reach.

                                I don't know if you understand the way I explained it, do I have to be more detailed or use other words? I'm sorry for my bad English. Thank you and sorry for the inconvenience <3.

                                1 Reply Last reply
                                0
                                • Moamalundefined Offline
                                  Moamalundefined Offline
                                  Moamal
                                  wrote on last edited by
                                  #25

                                  I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                                  Hadi77KSAundefined 1 Reply Last reply
                                  0
                                  • Moamalundefined Moamal

                                    I'm from Iraq and sadly I have had the same problem for 2 weeks I can't play and access any plutonium services only by using a VPN which is not the best option cause some servers kick the player if he uses a VPN.

                                    Hadi77KSAundefined Online
                                    Hadi77KSAundefined Online
                                    Hadi77KSA
                                    Contributor
                                    wrote on last edited by Hadi77KSA
                                    #26

                                    Moamal at this point, it honestly might be blocked in Iraq. You’re the 3rd person I’ve seen to mention or ask about Plutonium being banned in Iraq. Try to reach out to your government to get Plutonium’s websites removed from their block list.

                                    1 Reply Last reply
                                    0
                                    • Resxtundefined Resxt

                                      "they blocked us in plutonium for being Cubans"
                                      Where did you get this information? I never heard of Plutonium intentionally blocking an entire country

                                      allinoneundefined Offline
                                      allinoneundefined Offline
                                      allinone
                                      wrote on last edited by
                                      #27
                                      This post is deleted!
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