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Not receiving account confirmation email

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  • hbivnmundefined Offline
    hbivnmundefined Offline
    hbivnm
    wrote on last edited by
    #1

    Not getting the confirmation email (yes, there is nothing under "Junk" or any other filter category).

    Friend of mine received it instantly after signing up. I've tried re-adding my email (under Edit Profile -> Change Email) without success.

    Any suggestions on what to do? Is staff/admin able to force-send some form of confirmation email?

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    • MightyK1AndOnlyundefined Offline
      MightyK1AndOnlyundefined Offline
      MightyK1AndOnly
      wrote on last edited by
      #2

      Same here but according to staff you don't need to do some confirmation or verification thing despite what the launcher says?

      hbivnmundefined 1 Reply Last reply
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      • Xerxesundefined Offline
        Xerxesundefined Offline
        Xerxes
        Plutonium Staff
        wrote on last edited by
        #3

        Verifying your email is not a hard requirement to play but it will protect your name from being claimable a bit longer and is the ONLY way to recovery your account if you loose access.

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        • MightyK1AndOnlyundefined Offline
          MightyK1AndOnlyundefined Offline
          MightyK1AndOnly
          wrote on last edited by
          #4

          I see. Kinda inconvenient but I got two factor on if that helps. Did that "Change Email" thing someone mentioned and still no luck.

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          • MightyK1AndOnlyundefined MightyK1AndOnly

            Same here but according to staff you don't need to do some confirmation or verification thing despite what the launcher says?

            hbivnmundefined Offline
            hbivnmundefined Offline
            hbivnm
            wrote on last edited by
            #5

            MightyK1AndOnly I'm aware of this, I've had no issues playing T6 or IW5

            Xerxes so how do I get the email if my previous steps have been unsuccessful? I'd rather not have my name claimed or account lost in case something happens 😛

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