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Not receiving account confirmation email

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  • hbivnmundefined Offline
    hbivnmundefined Offline
    hbivnm
    wrote on last edited by
    #1

    Not getting the confirmation email (yes, there is nothing under "Junk" or any other filter category).

    Friend of mine received it instantly after signing up. I've tried re-adding my email (under Edit Profile -> Change Email) without success.

    Any suggestions on what to do? Is staff/admin able to force-send some form of confirmation email?

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    • MightyK1AndOnlyundefined Offline
      MightyK1AndOnlyundefined Offline
      MightyK1AndOnly
      wrote on last edited by
      #2

      Same here but according to staff you don't need to do some confirmation or verification thing despite what the launcher says?

      hbivnmundefined 1 Reply Last reply
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      • Xerxesundefined Offline
        Xerxesundefined Offline
        Xerxes Plutonium Staff
        wrote on last edited by
        #3

        Verifying your email is not a hard requirement to play but it will protect your name from being claimable a bit longer and is the ONLY way to recovery your account if you loose access.

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        • MightyK1AndOnlyundefined Offline
          MightyK1AndOnlyundefined Offline
          MightyK1AndOnly
          wrote on last edited by
          #4

          I see. Kinda inconvenient but I got two factor on if that helps. Did that "Change Email" thing someone mentioned and still no luck.

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          • hbivnmundefined Offline
            hbivnmundefined Offline
            hbivnm
            replied to MightyK1AndOnly on last edited by
            #5

            MightyK1AndOnly I'm aware of this, I've had no issues playing T6 or IW5

            Xerxes so how do I get the email if my previous steps have been unsuccessful? I'd rather not have my name claimed or account lost in case something happens 😛

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