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Not receiving password reset email

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  • Pandaman17undefined Offline
    Pandaman17undefined Offline
    Pandaman17
    wrote on last edited by Pandaman17
    #1

    Hello,

    I have been trying to log back into my account (ViridityIowa007) but for some reason I am not getting any emails from Plutonium when trying to reset my password. Even when creating this alt account I got no emails to verify the email. Can anyone by any chance please help me?

    Thank you in advanced

    1 Reply Last reply
    0
    • Xerxesundefined Offline
      Xerxesundefined Offline
      Xerxes
      Plutonium Staff
      wrote on last edited by
      #2

      Which email provider do you use?

      Pandaman17undefined 1 Reply Last reply
      0
      • Xerxesundefined Xerxes

        Which email provider do you use?

        Pandaman17undefined Offline
        Pandaman17undefined Offline
        Pandaman17
        wrote on last edited by Pandaman17
        #3

        Xerxes I use outlook currently on all my devices and for all my emails

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        • Xerxesundefined Offline
          Xerxesundefined Offline
          Xerxes
          Plutonium Staff
          wrote on last edited by
          #4

          So you have an email address ending with @outlook.xxx or @hotmail.xxx ?

          Pandaman17undefined 1 Reply Last reply
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          • Xerxesundefined Xerxes

            So you have an email address ending with @outlook.xxx or @hotmail.xxx ?

            Pandaman17undefined Offline
            Pandaman17undefined Offline
            Pandaman17
            wrote on last edited by Pandaman17
            #5

            Xerxes the hotmail one should end in @hotmail.xxx.xx (which I used for the account I’m trying to recover). The outlook one is correct (which is what I used for this account).

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