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Freezes when I click the play button

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  • PrinceCaspianundefined Offline
    PrinceCaspianundefined Offline
    PrinceCaspian
    wrote on last edited by
    #1

    So whenever I try to click play in the Plutonium launcher it just freezes for about 10-20 seconds and then crashes, it keeps going on everytime, I've tried even redownloading the game and I try to uninstall plutonium but I can't since once you install plutonium i think you cant uninstall it. Thanks for reading

    FragsAreUsundefined 1 Reply Last reply
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    • FragsAreUsundefined Offline
      FragsAreUsundefined Offline
      FragsAreUs Plutonium Staff
      replied to PrinceCaspian on last edited by
      #2

      @Marco1290 MSVP140.dll is a DLL from Microsoft you're missing, it is essential to play the client.

      https://aka.ms/vs/16/release/vc_redist.x86.exe
      https://aka.ms/vs/16/release/vc_redist.x64.exe

      Please install BOTH. You need the x86 variant for x86 applications (the game) and the x64 variant for x64 applications (the launcher). Links were obtained from https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

      this is what you are missing

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      • PrinceCaspianundefined Offline
        PrinceCaspianundefined Offline
        PrinceCaspian
        wrote on last edited by PrinceCaspian
        #3

        It keeps on freezing do i have to reinstall the game?

        Dss0undefined 1 Reply Last reply
        0
        • FragsAreUsundefined Offline
          FragsAreUsundefined Offline
          FragsAreUs Plutonium Staff
          wrote on last edited by
          #4

          no you are missing crucial runtimes for the launcher

          https://cdn.discordapp.com/attachments/645628955382251544/763208295736541204/Pluto-Redist-Installer.bat

          you can always run that for them

          1 Reply Last reply
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          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to PrinceCaspian on last edited by
            #5

            @Marco1290 which version of windows are you using?

            1 Reply Last reply
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            • PrinceCaspianundefined Offline
              PrinceCaspianundefined Offline
              PrinceCaspian
              wrote on last edited by
              #6

              Windows 10 home. I installed everything and it keeps freezing while trying to launch already reinstalled the game again

              Dss0undefined 1 Reply Last reply
              0
              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to PrinceCaspian on last edited by
                #7

                @Marco1290 which antivirus software do you use?
                If you use defender follow this video guide https://streamable.com/5giauo.

                1 Reply Last reply
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                • PrinceCaspianundefined Offline
                  PrinceCaspianundefined Offline
                  PrinceCaspian
                  wrote on last edited by
                  #8

                  I use Mcafee

                  Dss0undefined 1 Reply Last reply
                  0
                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to PrinceCaspian on last edited by
                    #9

                    @Marco1290 uninstall it, it's known to cause issues like that. windows defender is actually better.

                    1 Reply Last reply
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                    • PrinceCaspianundefined Offline
                      PrinceCaspianundefined Offline
                      PrinceCaspian
                      wrote on last edited by PrinceCaspian
                      #10

                      So once I uninstall it im supposed to be able to play without having to reinstall anything

                      Dss0undefined 1 Reply Last reply
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                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to PrinceCaspian on last edited by
                        #11

                        @Marco1290 there's a very high chance that is the cause yes. There was never anything wrong with your installation in the first place.

                        1 Reply Last reply
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