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Freezes when I click the play button

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  • PrinceCaspianundefined PrinceCaspian

    So whenever I try to click play in the Plutonium launcher it just freezes for about 10-20 seconds and then crashes, it keeps going on everytime, I've tried even redownloading the game and I try to uninstall plutonium but I can't since once you install plutonium i think you cant uninstall it. Thanks for reading

    FragsAreUsundefined Offline
    FragsAreUsundefined Offline
    FragsAreUs
    Plutonium Staff
    wrote on last edited by
    #2

    @Marco1290 MSVP140.dll is a DLL from Microsoft you're missing, it is essential to play the client.

    https://aka.ms/vs/16/release/vc_redist.x86.exe
    https://aka.ms/vs/16/release/vc_redist.x64.exe

    Please install BOTH. You need the x86 variant for x86 applications (the game) and the x64 variant for x64 applications (the launcher). Links were obtained from https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    this is what you are missing

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    • PrinceCaspianundefined Offline
      PrinceCaspianundefined Offline
      PrinceCaspian
      wrote on last edited by PrinceCaspian
      #3

      It keeps on freezing do i have to reinstall the game?

      Dss0undefined 1 Reply Last reply
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      • FragsAreUsundefined Offline
        FragsAreUsundefined Offline
        FragsAreUs
        Plutonium Staff
        wrote on last edited by
        #4

        no you are missing crucial runtimes for the launcher

        https://cdn.discordapp.com/attachments/645628955382251544/763208295736541204/Pluto-Redist-Installer.bat

        you can always run that for them

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        • PrinceCaspianundefined PrinceCaspian

          It keeps on freezing do i have to reinstall the game?

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #5

          @Marco1290 which version of windows are you using?

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          • PrinceCaspianundefined Offline
            PrinceCaspianundefined Offline
            PrinceCaspian
            wrote on last edited by
            #6

            Windows 10 home. I installed everything and it keeps freezing while trying to launch already reinstalled the game again

            Dss0undefined 1 Reply Last reply
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            • PrinceCaspianundefined PrinceCaspian

              Windows 10 home. I installed everything and it keeps freezing while trying to launch already reinstalled the game again

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #7

              @Marco1290 which antivirus software do you use?
              If you use defender follow this video guide https://streamable.com/5giauo.

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              • PrinceCaspianundefined Offline
                PrinceCaspianundefined Offline
                PrinceCaspian
                wrote on last edited by
                #8

                I use Mcafee

                Dss0undefined 1 Reply Last reply
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                • PrinceCaspianundefined PrinceCaspian

                  I use Mcafee

                  Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0
                  Plutonium Staff
                  wrote on last edited by
                  #9

                  @Marco1290 uninstall it, it's known to cause issues like that. windows defender is actually better.

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                  • PrinceCaspianundefined Offline
                    PrinceCaspianundefined Offline
                    PrinceCaspian
                    wrote on last edited by PrinceCaspian
                    #10

                    So once I uninstall it im supposed to be able to play without having to reinstall anything

                    Dss0undefined 1 Reply Last reply
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                    • PrinceCaspianundefined PrinceCaspian

                      So once I uninstall it im supposed to be able to play without having to reinstall anything

                      Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0
                      Plutonium Staff
                      wrote on last edited by
                      #11

                      @Marco1290 there's a very high chance that is the cause yes. There was never anything wrong with your installation in the first place.

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