Skip to content
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Donate
Collapse

Plutonium

  1. Home
  2. Launcher Support
  3. "An issue occurred while logging in. Account not found."

"An issue occurred while logging in. Account not found."

Scheduled Pinned Locked Moved Launcher Support
11 Posts 4 Posters 2.0k Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • PyroTechnic7269undefined Offline
    PyroTechnic7269undefined Offline
    PyroTechnic7269
    wrote on last edited by
    #1

    I can login onto the Plutonium website just fine, but when I try to login through the launcher, it says: "An issue occurred while logging in. Account not found". I've already verified that I'm using the exact same username and password for the launcher that I'm using for the website. Why is it saying my account does not exist?

    Dss0undefined 1 Reply Last reply
    1
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to PyroTechnic7269 on last edited by
      #2

      PyroTechnic7269 capital letters too? Login is case-sensitive.

      1 Reply Last reply
      0
      • PyroTechnic7269undefined Offline
        PyroTechnic7269undefined Offline
        PyroTechnic7269
        wrote on last edited by
        #3

        Yes. Capital letters too. I made sure everything was correct

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to PyroTechnic7269 on last edited by
          #4

          PyroTechnic7269 tried redownloading the launcher from here? https://cdn.plutonium.pw/updater/plutonium.exe

          i will notify the staff members that have more access than me to check it out however they are currently offline so it might take some time until they can have a look at it.

          1 Reply Last reply
          1
          • PyroTechnic7269undefined Offline
            PyroTechnic7269undefined Offline
            PyroTechnic7269
            wrote on last edited by
            #5

            Okay. Thank you.

            Dss0undefined 1 Reply Last reply
            0
            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to PyroTechnic7269 on last edited by
              #6

              PyroTechnic7269 could you just post a screenshot of the launcher window when trying to login pls.

              1 Reply Last reply
              0
              • PyroTechnic7269undefined Offline
                PyroTechnic7269undefined Offline
                PyroTechnic7269
                wrote on last edited by
                #7

                Plutonium Launcher 2_9_2021 11_44_54 AM.png

                Dss0undefined 1 Reply Last reply
                0
                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to PyroTechnic7269 on last edited by
                  #8

                  PyroTechnic7269 but your username isn't Pyrotechnic7269, it's PyroTechnic7269

                  EpikHighS2undefined 1 Reply Last reply
                  1
                  • PyroTechnic7269undefined Offline
                    PyroTechnic7269undefined Offline
                    PyroTechnic7269
                    wrote on last edited by
                    #9

                    Oh my god. It worked. I'm sorry for wasting your time. I feel like such an idiot now.

                    1 Reply Last reply
                    0
                    • EpikHighS2undefined Offline
                      EpikHighS2undefined Offline
                      EpikHighS2
                      replied to Dss0 on last edited by
                      #10

                      Dss0 Thank you man I thought I was retarded XD

                      1 Reply Last reply
                      0
                      • EduUuZundefined Offline
                        EduUuZundefined Offline
                        EduUuZ
                        wrote on last edited by
                        #11

                        hii i have the same error

                        1 Reply Last reply
                        0
                        • Xerxesundefined Xerxes locked this topic on

                        • Login

                        • Don't have an account? Register

                        • Login or register to search.
                        • First post
                          Last post
                        0
                        • Recent
                        • Tags
                        • Popular
                        • Users
                        • Groups
                        • Donate