I have been banned twice for no clear reason.
The first time was about a month ago, due to the anti-cheat system, even though I do not use any cheating programs – neither in Pluto nor in any other game.
The second time was yesterday. I was playing as a Custom Game in MP and adjusting some NVIDIA settings just to slightly improve the gameplay quality, when I was suddenly surprised by a ban for approximately 1,000 years!
This is the exact message that appeared to me:
"An issue occurred when logging in. You are banned. Any attempts to bypass will result in further punishment. Your ban will expire in 362807 day(s) 7 hour(s) and 3 minute(s)."
The message does not contain any clear reason.
I believe there is a clear flaw in the system, because if someone is going to be banned for a thousand years, the least they should receive is a message clearly explaining the reason – not a generic message that threatens more than it clarifies.
I manage a server with nearly 1,000 people, and this sudden ban does not affect only me, but all those players who depend on the server.
All I ask for is a transparent investigation from the support team, and for the ban to be manually reviewed by a human supervisor, not an automated system.
Is it reasonable for someone to be stripped of their platform and community like this without any investigation or clarification?
I want justice, not war
