@t6nkz delete it and reinstall it it will work

@Grimzy-4x https://forum.plutonium.pw/topic/801/challenge-verification-failed

@H3X1C I've tried a few and it seems to be a "semi consistent" problem, trying the ones that i obviously have low ping to being in UK

Is your date time and timezone correct, please sync your time. Google this if you don't know how. Also try restarting your pc and router and if that doesn't work I suggest trying a VPN and see if that fixes the issue. Then that would isolate the issue to your ISP.

Have you tried restarting your PC?

Did it create any crashdumps?

it worked thanks!

Hi, please note that if it was erroring because your email isn't verified it would tell you so. The error message it is giving you is correct. The account you are entering does not exist so you probably typed your username incorrectly or typed it in the wrong case. (USER NAMES ARE CASE SENSITIVE) Also make sure you are entering a username and not an email.

this video explains after the install instruction how to get unlocks and prestiges https://www.youtube.com/watch?v=fyK2CuIeF3M

@YouTokn [image: c83742bfaf.png] The menu that opens when you click the Start button.

Make sure you use your username to login! It's case-sensitive as well. You cannot use your email address to login at this time.