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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.7k Topics 13.5k Posts
  • Cant open plutonium

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    any fixes?
  • i need help

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    i tried it yet but it didnt work i only get a black scrren
  • BO2 Zombies DLC Not Working...

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    Remove or fix your scripts
  • Error code 4 when trying to run launcher

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    @nacify put your plutonium launcher to your desktop
  • launcher crashes instantly

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    this is the screenshot, but ive played on this same version before. turned on my pc one day and just stopped working. kind have just given up cause i havent seen anyone else with this issue so i assume id have to fresh install for it to work again, if i want to play bad enough one day ill just do that. [image: 1682575168320-d61412fc-01fe-43fa-811b-ca1a871e1908-image.png]
  • Connection Interrupted

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    Idk what you expect when no one else has that issue with thousands of players. Remove everything you added (scripts/textures etc) and check your internet stability. If you're in Wi-Fi could be an issue. If host has weak internet same or if you use a data limiter or VPN whatever
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  • i can't login. on the website works but not on the launcher

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    @sparow I don't see how it would use saved credentials if you deleted the file with the saved credentials
  • No save login info option

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    The info automatically saves. If it doesn't it's something wrong on your end
  • I shot through a wall and the bot banned me?

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  • This topic is deleted!

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  • I can only play in LAN

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    @Resxt it's definitely not an anti virus I already checked that. Can you explain thr other option to me. Sorry I'm new to pc.
  • Launcher error when opening

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    How to fix GPUDriverD3D11 errors? Update your GPU drivers https://www.howtogeek.com/135976/how-to-update-your-graphics-drivers-for-maximum-gaming-performance/ Install Direct X (even if it's already installed) https://www.microsoft.com/en-us/download/details.aspx?id=35 Now restart your PC and try to start the launcher/your game again. If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that. Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view Click "Edit List..." Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu Hit OK & try to start the launcher/your game again.
  • I think I accidentally deleted the c++ distributable

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    @l84d8s what was the app you deleted? Also never download individual dll files. Download and run this https://git.io/redists
  • cant open game

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    [image: 1681817976503-screenshot-2023-04-18-133908.png]
  • idk why i get banned

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  • System UnauthorizedAccess Exception

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  • "Failed to download file storage" error on update

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  • This topic is deleted!

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  • Game won't let me login

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    @Smoke24 close the launcher, go in %localappdata%\Plutonium and delete the file called config start the launcher again and try to login. If the issue is still there try to repeat the process but this time restart your PC before starting the launcher. If it's still the same then you probably have a VPN/proxy/antivirus/firewall messing up something