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I cant open bo1

Scheduled Pinned Locked Moved BO1 Client Support
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  • MrMc235undefined Offline
    MrMc235undefined Offline
    MrMc235
    wrote on last edited by
    #2

    lmfao

    1 Reply Last reply
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    • A Former User? A Former User

      hello, I'm having a problem which is that it won't let me open bo1 being the first time I install it and I haven't moved anything at all, I get an error message and I don't know what to do, I hope you can help me

      error: https://drive.google.com/file/d/1kqcbTZohYTc8t8YyxPBAl0285Pyzf5Wt/view?usp=sharing

      hindercanrunundefined Offline
      hindercanrunundefined Offline
      hindercanrun
      wrote on last edited by
      #3

      ElJerry what’s ur antivirus

      A Former User? 1 Reply Last reply
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      • hindercanrunundefined hindercanrun

        ElJerry what’s ur antivirus

        A Former User? Offline
        A Former User? Offline
        A Former User
        wrote on last edited by A Former User
        #4

        hindercanrun malwarebytes, but with bo2 and waw it does not happen

        hindercanrunundefined 1 Reply Last reply
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        • A Former User? A Former User

          hindercanrun malwarebytes, but with bo2 and waw it does not happen

          hindercanrunundefined Offline
          hindercanrunundefined Offline
          hindercanrun
          wrote on last edited by
          #5

          ElJerry have u let plutonium through ur antivirus

          A Former User? 1 Reply Last reply
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          • hindercanrunundefined hindercanrun

            ElJerry have u let plutonium through ur antivirus

            A Former User? Offline
            A Former User? Offline
            A Former User
            wrote on last edited by
            #6

            hindercanrun what do you mean bro?

            Resxtundefined 1 Reply Last reply
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            • A Former User? A Former User

              hindercanrun what do you mean bro?

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #7

              ElJerry create an exception in MalwareBytes. Read this
              https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

              A Former User? 1 Reply Last reply
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              • bebra loberundefined Offline
                bebra loberundefined Offline
                bebra lober
                wrote on last edited by
                #8
                This post is deleted!
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                • Elijahz12undefined Offline
                  Elijahz12undefined Offline
                  Elijahz12
                  wrote on last edited by
                  #9

                  try to reinstall BO1 its do the same for me

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                  • Resxtundefined Resxt

                    ElJerry create an exception in MalwareBytes. Read this
                    https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

                    A Former User? Offline
                    A Former User? Offline
                    A Former User
                    wrote on last edited by
                    #10

                    Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

                    Resxtundefined 1 Reply Last reply
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                    • A Former User? A Former User

                      Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

                      Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #11

                      ElJerry what is the error message?
                      Is BO1 still opened in the taskbar?

                      A Former User? 1 Reply Last reply
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                      • Resxtundefined Resxt

                        ElJerry what is the error message?
                        Is BO1 still opened in the taskbar?

                        A Former User? Offline
                        A Former User? Offline
                        A Former User
                        wrote on last edited by
                        #12

                        Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

                        Resxtundefined 1 Reply Last reply
                        0
                        • A Former User? A Former User

                          Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

                          Resxtundefined Offline
                          Resxtundefined Offline
                          Resxt
                          Plutonium Staff
                          wrote on last edited by
                          #13

                          ElJerry not sure I really understand your issue.
                          Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                          Go in the bootstrapper command prompt (the console opened when you start the game)
                          and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                          A Former User? 1 Reply Last reply
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                          • SpazLaughterundefined Offline
                            SpazLaughterundefined Offline
                            SpazLaughter
                            wrote on last edited by
                            #14

                            im having the same crashdump error
                            i dont know how it could be fixed
                            i even resorted to factory reseting and i still got the crashdump error even though i followed all directions and did the file repair
                            there might be something wrong with the file or could be plutonium not reading it correctly
                            hopefully bo2 or waw still works for you until it gets fixed

                            1 Reply Last reply
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                            • Resxtundefined Resxt

                              ElJerry not sure I really understand your issue.
                              Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                              Go in the bootstrapper command prompt (the console opened when you start the game)
                              and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                              A Former User? Offline
                              A Former User? Offline
                              A Former User
                              wrote on last edited by A Former User
                              #15

                              Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                              this comes out

                              Resxtundefined 1 Reply Last reply
                              0
                              • A Former User? A Former User

                                Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                                this comes out

                                Resxtundefined Offline
                                Resxtundefined Offline
                                Resxt
                                Plutonium Staff
                                wrote on last edited by
                                #16

                                ElJerry SpazLaughter

                                Crash with an error (0x000007b, crashdump error or similar)

                                There is no easy answer for this but here are some possible solutions

                                • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
                                • Repair your game: https://plutonium.pw/docs/repair/
                                • Update your GPU drivers
                                • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
                                • Download and run this script to install all the required redist: https://git.io/redists
                                • If you're running the game in a virtual machine don't, this doesn't work
                                • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
                                • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
                                • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
                                • If you use an Avermedia capture card uninstall its drivers
                                • Verify the integrity of your system files:
                                  Open the start menu and search for "cmd"
                                  Run cmd as admin
                                  Copy and paste (right click) each command below one by one in the cmd and press enter after each command
                                  Only put the next command when the one you ran is finished.
                                DISM /Online /Cleanup-Image /CheckHealth
                                DISM /Online /Cleanup-Image /ScanHealth
                                DISM /Online /Cleanup-Image /RestoreHealth
                                sfc /scannow
                                

                                Once it's done restart your PC

                                As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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