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I cant open bo1

Scheduled Pinned Locked Moved BO1 Client Support
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  • Resxtundefined Offline
    Resxtundefined Offline
    Resxt Plutonium Staff
    replied to A Former User on last edited by
    #7

    ElJerry create an exception in MalwareBytes. Read this
    https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

    A Former User? 1 Reply Last reply
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    • bebra loberundefined Offline
      bebra loberundefined Offline
      bebra lober
      wrote on last edited by
      #8
      This post is deleted!
      1 Reply Last reply
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      • Elijahz12undefined Offline
        Elijahz12undefined Offline
        Elijahz12
        wrote on last edited by
        #9

        try to reinstall BO1 its do the same for me

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        • A Former User? Offline
          A Former User? Offline
          A Former User
          replied to Resxt on last edited by
          #10

          Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

          Resxtundefined 1 Reply Last reply
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          • Resxtundefined Offline
            Resxtundefined Offline
            Resxt Plutonium Staff
            replied to A Former User on last edited by
            #11

            ElJerry what is the error message?
            Is BO1 still opened in the taskbar?

            A Former User? 1 Reply Last reply
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            • A Former User? Offline
              A Former User? Offline
              A Former User
              replied to Resxt on last edited by
              #12

              Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

              Resxtundefined 1 Reply Last reply
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              • Resxtundefined Offline
                Resxtundefined Offline
                Resxt Plutonium Staff
                replied to A Former User on last edited by
                #13

                ElJerry not sure I really understand your issue.
                Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                Go in the bootstrapper command prompt (the console opened when you start the game)
                and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                A Former User? 1 Reply Last reply
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                • SpazLaughterundefined Offline
                  SpazLaughterundefined Offline
                  SpazLaughter
                  wrote on last edited by
                  #14

                  im having the same crashdump error
                  i dont know how it could be fixed
                  i even resorted to factory reseting and i still got the crashdump error even though i followed all directions and did the file repair
                  there might be something wrong with the file or could be plutonium not reading it correctly
                  hopefully bo2 or waw still works for you until it gets fixed

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                  • A Former User? Offline
                    A Former User? Offline
                    A Former User
                    replied to Resxt on last edited by A Former User
                    #15

                    Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                    this comes out

                    Resxtundefined 1 Reply Last reply
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                    • Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt Plutonium Staff
                      replied to A Former User on last edited by
                      #16

                      ElJerry SpazLaughter

                      Crash with an error (0x000007b, crashdump error or similar)

                      There is no easy answer for this but here are some possible solutions

                      • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
                      • Repair your game: https://plutonium.pw/docs/repair/
                      • Update your GPU drivers
                      • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
                      • Download and run this script to install all the required redist: https://git.io/redists
                      • If you're running the game in a virtual machine don't, this doesn't work
                      • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
                      • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
                      • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
                      • If you use an Avermedia capture card uninstall its drivers
                      • Verify the integrity of your system files:
                        Open the start menu and search for "cmd"
                        Run cmd as admin
                        Copy and paste (right click) each command below one by one in the cmd and press enter after each command
                        Only put the next command when the one you ran is finished.
                      DISM /Online /Cleanup-Image /CheckHealth
                      DISM /Online /Cleanup-Image /ScanHealth
                      DISM /Online /Cleanup-Image /RestoreHealth
                      sfc /scannow
                      

                      Once it's done restart your PC

                      As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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