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Can't Login

Scheduled Pinned Locked Moved Launcher Support
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  • Domgamez2011undefined Offline
    Domgamez2011undefined Offline
    Domgamez2011
    wrote on last edited by
    #1

    Idk why But I can't login, It shows ac35df26-e43d-40d1-b669-826618257da2-Plutoinum help.png

    kxrimiiundefined Duffman43undefined 2 Replies Last reply
    0
    • keloiskeloundefined Offline
      keloiskeloundefined Offline
      keloiskelo
      wrote on last edited by
      #2

      yea it gives me the same message how to fix??

      1 Reply Last reply
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      • xX_joz_Xxundefined Offline
        xX_joz_Xxundefined Offline
        xX_joz_Xx
        wrote on last edited by
        #3

        Did you update Plutonium?

        Domgamez2011undefined 1 Reply Last reply
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        • Domgamez2011undefined Offline
          Domgamez2011undefined Offline
          Domgamez2011
          replied to xX_joz_Xx on last edited by
          #4

          xX_joz_Xx How?

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          • kxrimiiundefined Offline
            kxrimiiundefined Offline
            kxrimii
            replied to Domgamez2011 on last edited by
            #5

            Domgamez2011 i also got the same error. did you manage to fix it?

            Domgamez2011undefined 1 Reply Last reply
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            • Domgamez2011undefined Offline
              Domgamez2011undefined Offline
              Domgamez2011
              replied to kxrimii on last edited by Domgamez2011
              #6

              kxrimii Nah, I'm waiting to see if a mod reply's.

              1 Reply Last reply
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              • itRockyplayzundefined Offline
                itRockyplayzundefined Offline
                itRockyplayz
                wrote on last edited by
                #7

                someone said that a vpn works for them [proton vpn] but it does not work for me see if it does for you

                1 Reply Last reply
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                • beenaff4undefined Offline
                  beenaff4undefined Offline
                  beenaff4
                  wrote on last edited by
                  #8

                  it gives me the same thing

                  1 Reply Last reply
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                  • Hadi77KSAundefined Offline
                    Hadi77KSAundefined Offline
                    Hadi77KSA Contributor
                    wrote on last edited by
                    #9

                    Hadi77KSA said in I cant login on the plutonium app:

                    The error "handshake: certificate verify failed" is caused by not being on the latest Plutonium version, as mentioned in the common issues post https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions
                    This can happen if you pin the Plutonium launcher while it’s running. To fix this and prevent it from happening again, the following guide suggests pinning plutonium.exe while it’s not running: https://plutonium.pw/docs/update/#how-to-update-plutonium-mod

                    Domgamez2011undefined 1 Reply Last reply
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                    • Domgamez2011undefined Offline
                      Domgamez2011undefined Offline
                      Domgamez2011
                      replied to Hadi77KSA on last edited by
                      #10

                      Hadi77KSA Still dosen't work that way

                      Hadi77KSAundefined 1 Reply Last reply
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                      • Duffman43undefined Offline
                        Duffman43undefined Offline
                        Duffman43
                        replied to Domgamez2011 on last edited by
                        #11

                        Domgamez2011 if you have it pinned to your taskbar unpin it as this stops the launcher from updating. so step 1 unpin plutonium launcher from taskbar. step 2 load up the launcher through the application on your desktop. DONE

                        1 Reply Last reply
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                        • Hadi77KSAundefined Offline
                          Hadi77KSAundefined Offline
                          Hadi77KSA Contributor
                          replied to Domgamez2011 on last edited by
                          #12

                          Domgamez2011 as already mentioned, the error is caused by not being on the latest version. To check the version you’re on, press Win+R, paste this: %localappdata%\Plutonium\info.json, press OK, open with Notepad if asked what to open it with, and check the number after "revision"; then compare the number to the "revision" number found in: https://cdn.plutonium.pw/updater/prod/info.json
                          If you’re not on the latest version after performing what I’ve previously suggested, then either you’re somehow bypassing the updater, or you’re facing an error when running the updater. You can try downloading the plutonium.exe again from the installation guide and running it while using Proton VPN.

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                          • i655iundefined Offline
                            i655iundefined Offline
                            i655i
                            wrote on last edited by
                            #13

                            Hadi77KSA Thanks a lot I just unpinned it from task bar then opened it as an administrator then it has updated by it self.

                            1 Reply Last reply
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