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Problem with the Platinium Launcher

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  • Monokill Monokill

    Hello, I need to report a problem with the Launcher. Question, when I download the Launcher shortcut and run it, it doesn't even open a minimal tab. Which produces another problem, which is that there is not a single data in the appdata folder, therefore there are many solutions that ask me to delete the plutonium data but it is impossible because the game could not be opened. Just in case I have already tried ´´Run with Administrator´´, look for solutions, etc. Thanks I hope help.

    Dss0 Offline
    Dss0 Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #2

    Monokill few things you can try:

    • Run the launcher as admin
    • install this and restart your pc: https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-web-installer
    • Disable your antivirus software or add an exception for plutonium.exe (google no how to do that if you don't know how, it depends on which antivirus you use)
    Monokill 2 Replies Last reply
    0
    • Dss0 Dss0

      Monokill few things you can try:

      • Run the launcher as admin
      • install this and restart your pc: https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-web-installer
      • Disable your antivirus software or add an exception for plutonium.exe (google no how to do that if you don't know how, it depends on which antivirus you use)
      Monokill Offline
      Monokill Offline
      Monokill
      wrote on last edited by
      #3

      Dss0 Hello, I already tried starting as task manager. Also I do not have any Antivirus installed or enabled. I will try the same with the link that you gave me. I will be communicating anything to you.

      Dss0 1 Reply Last reply
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      • Monokill Monokill

        Dss0 Hello, I already tried starting as task manager. Also I do not have any Antivirus installed or enabled. I will try the same with the link that you gave me. I will be communicating anything to you.

        Dss0 Offline
        Dss0 Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #4

        Monokill you mean you tried starting it as administrator? You do have an antivirus, windows defender.

        Monokill 1 Reply Last reply
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        • Dss0 Dss0

          Monokill few things you can try:

          • Run the launcher as admin
          • install this and restart your pc: https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net48-web-installer
          • Disable your antivirus software or add an exception for plutonium.exe (google no how to do that if you don't know how, it depends on which antivirus you use)
          Monokill Offline
          Monokill Offline
          Monokill
          wrote on last edited by
          #5
          This post is deleted!
          Monokill 1 Reply Last reply
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          • Dss0 Dss0

            Monokill you mean you tried starting it as administrator? You do have an antivirus, windows defender.

            Monokill Offline
            Monokill Offline
            Monokill
            wrote on last edited by
            #6

            Dss0
            Windows Defender is disabled

            1 Reply Last reply
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            • Monokill Monokill
              [[topic:post-is-deleted]]
              Monokill Offline
              Monokill Offline
              Monokill
              wrote on last edited by
              #7

              Monokill said in Problem with the Platinium Launcher:

              Dss0
              I tried the link and it tells me that my system is not compatible with the program.

              Dss0 1 Reply Last reply
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              • Monokill Monokill

                Monokill said in Problem with the Platinium Launcher:

                Dss0
                I tried the link and it tells me that my system is not compatible with the program.

                Dss0 Offline
                Dss0 Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #8

                Monokill which version of windows are you using?

                Monokill 1 Reply Last reply
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                • Dss0 Dss0

                  Monokill which version of windows are you using?

                  Monokill Offline
                  Monokill Offline
                  Monokill
                  wrote on last edited by
                  #9

                  Dss0 Windows 10 Pro 64 bits

                  Dss0 1 Reply Last reply
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                  • Monokill Monokill

                    Dss0 Windows 10 Pro 64 bits

                    Dss0 Offline
                    Dss0 Offline
                    Dss0
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    Monokill ok i'm guessing you are on an old version of it then? Run "winver" in cmd, it will tell you the version.
                    The launcher uses 4.7.2 afaik so you could try that: http://go.microsoft.com/fwlink/?linkid=863265

                    Monokill 1 Reply Last reply
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                    • Dss0 Dss0

                      Monokill ok i'm guessing you are on an old version of it then? Run "winver" in cmd, it will tell you the version.
                      The launcher uses 4.7.2 afaik so you could try that: http://go.microsoft.com/fwlink/?linkid=863265

                      Monokill Offline
                      Monokill Offline
                      Monokill
                      wrote on last edited by
                      #11

                      Dss0 I tried to install new versions but it won't let me "There is another app installing" or it won't let me install a version.

                      Dss0 1 Reply Last reply
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                      • Monokill Monokill

                        Dss0 I tried to install new versions but it won't let me "There is another app installing" or it won't let me install a version.

                        Dss0 Offline
                        Dss0 Offline
                        Dss0
                        Plutonium Staff
                        wrote on last edited by
                        #12

                        Monokill new versions of what? have you tried what i posted? You could try restarting your pc or just check task manager for an instance of the windows installer that's still running.

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