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Launcher won't launch the game

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  • softanimethighsundefined Offline
    softanimethighsundefined Offline
    softanimethighs
    wrote on last edited by
    #1

    This problem just started yesterday. It was working fine then I got on to play zombies and when I clicked play the launcher just freezes and closes after about 30 seconds, i've downloaded the directx files and redownloaded the game multiple times. https://youtu.be/umkhS2qI-6M - Video of the problem

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC
      Plutonium Staff
      wrote on last edited by
      #2

      Did you run this? https://www.microsoft.com/en-us/download/details.aspx?id=35

      Also what antivirus do you have?

      softanimethighsundefined 1 Reply Last reply
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      • HannesCundefined HannesC

        Did you run this? https://www.microsoft.com/en-us/download/details.aspx?id=35

        Also what antivirus do you have?

        softanimethighsundefined Offline
        softanimethighsundefined Offline
        softanimethighs
        wrote on last edited by
        #3

        HannesC Yes I already did that and i'm currently using mcafee i believe

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC
          Plutonium Staff
          wrote on last edited by
          #4

          Uninstall that shitty antivirus, restart your pc. Add pluto to defender's exclusions and launch Pluto again.

          softanimethighsundefined 1 Reply Last reply
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          • HannesCundefined HannesC

            Uninstall that shitty antivirus, restart your pc. Add pluto to defender's exclusions and launch Pluto again.

            softanimethighsundefined Offline
            softanimethighsundefined Offline
            softanimethighs
            wrote on last edited by
            #5

            HannesC Thanks a lot man, was really annoying and kinda bummed out. Y'all are doing some great work.

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            • Lando BJ Norrisundefined Offline
              Lando BJ Norrisundefined Offline
              Lando BJ Norris
              wrote on last edited by
              #6

              The same thing happens to me, but unlike sm I don't have an antivirus and I don't know how I can solve it, any ideas?

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              • HannesCundefined Offline
                HannesCundefined Offline
                HannesC
                Plutonium Staff
                wrote on last edited by
                #7

                Lando BJ Norris Are you on windows 10? If the launcher freezes then exits itself after clicking play, it's likely you're missing DX9 runtimes https://www.microsoft.com/en-us/download/details.aspx?id=35

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