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game crashes in multiplayer and zombies

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  • mehdiplaysundefined Offline
    mehdiplaysundefined Offline
    mehdiplays
    wrote on last edited by
    #1

    when i lauch zombies its doesnt open at all its just crashes and dissapears and when i open multiplayer its opens and works for couple of seconds and crashes the same way
    Exception Code: 0xC0000005
    Exception Address: 0x007135C3
    this the kind of error in error dumps

    1 Reply Last reply
    0
    • mehdiplaysundefined Offline
      mehdiplaysundefined Offline
      mehdiplays
      wrote on last edited by
      #2

      and no i have no antivurs on or even discord

      1 Reply Last reply
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      • charaundefined Offline
        charaundefined Offline
        chara
        wrote on last edited by
        #3

        do you have real time scanning on , on ur windows defender?

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        • mehdiplaysundefined Offline
          mehdiplaysundefined Offline
          mehdiplays
          wrote on last edited by
          #4

          no not really

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          • Xerxesundefined Online
            Xerxesundefined Online
            Xerxes Plutonium Staff
            wrote on last edited by
            #5

            Hi,
            in order to help us help you we need quite a lot of information:

            • What where you doing when the game crashed?
            • Which map and game mode where you playing?
            • Do you have any mods installed?
            • In case you crashed on zombies, which difficulty did you play on?
            • Do you have any overclocks applied?
            • Do you have any DirectX overlays?
            • What Exception Code did you get?
            • What Exception Address did it show?
            • The dump file (check %LOCALAPPDATA%\Plutonium\crashdumps)
            1 Reply Last reply
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            • mehdiplaysundefined Offline
              mehdiplaysundefined Offline
              mehdiplays
              wrote on last edited by
              #6
              1. nothing i tried to open it and its crashes
                2.i couldnt even get in the main menu
              2. no
              3. i couldnt even play or not even the main menu shows up
              4. i dont think so
              5. i have directx but idk if it overlays
              6. Exception Code: 0xC0000005
              7. Exception Address: 0x007135C3
              1 Reply Last reply
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              • HannesCundefined Offline
                HannesCundefined Offline
                HannesC Plutonium Staff
                wrote on last edited by HannesC
                #7

                Upload the dump file to gdrive/mega and send the link here as well. And by overlays he meant msi afterburner or rivatuner statistics or such ingame overlays.

                mehdiplaysundefined 1 Reply Last reply
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                • mehdiplaysundefined Offline
                  mehdiplaysundefined Offline
                  mehdiplays
                  wrote on last edited by mehdiplays
                  #8

                  https://mega.nz/file/Bj5QTRaK#boL7Qn9Fs5wcOASSiY13sS8F7H4NnReRaMHpP3io_W0 and yea ik i have none of that

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                  • mehdiplaysundefined Offline
                    mehdiplaysundefined Offline
                    mehdiplays
                    replied to HannesC on last edited by
                    #9

                    HannesC uh so whats gonna happened now? From this error you guys can found out how can i fix it or

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                    • HannesCundefined Offline
                      HannesCundefined Offline
                      HannesC Plutonium Staff
                      wrote on last edited by
                      #10

                      Uhh RektInator needs to take a look into that.

                      mehdiplaysundefined 1 Reply Last reply
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                      • mehdiplaysundefined Offline
                        mehdiplaysundefined Offline
                        mehdiplays
                        replied to HannesC on last edited by
                        #11

                        HannesC how long would it takes

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                        • mehdiplays1undefined Offline
                          mehdiplays1undefined Offline
                          mehdiplays1
                          wrote on last edited by
                          #12

                          the new update didnt fix me anything and idk how to update it to r1178

                          Maystroundefined 1 Reply Last reply
                          0
                          • Maystroundefined Offline
                            Maystroundefined Offline
                            Maystro
                            replied to mehdiplays1 on last edited by Maystro
                            #13

                            mehdiplays1 to update the game you need to run it with plitonium.exe
                            if you dont have the updater program
                            download it from the plutonium page https://cdn.plutonium.pw/updater/plutonium.exe
                            Opera Snapshot_2021-01-02_163334_forum.plutonium.pw.png

                            mehdiplays1undefined 1 Reply Last reply
                            0
                            • mehdiplays1undefined Offline
                              mehdiplays1undefined Offline
                              mehdiplays1
                              wrote on last edited by
                              #14

                              i did use that but still crashes

                              tommandrewwundefined 1 Reply Last reply
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                              • mehdiplays1undefined Offline
                                mehdiplays1undefined Offline
                                mehdiplays1
                                replied to Maystro on last edited by
                                #15

                                Maystro in task manager the power usage of the launcher rises very high why so?

                                Maystroundefined 1 Reply Last reply
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                                • Maystroundefined Offline
                                  Maystroundefined Offline
                                  Maystro
                                  replied to mehdiplays1 on last edited by
                                  #16

                                  mehdiplays1 i dont know i did the update

                                  1 Reply Last reply
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