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Error whilst launching client

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  • SLTRundefined Offline
    SLTRundefined Offline
    SLTR
    wrote on last edited by
    #1

    I double click the client to open, but nothing happens. No error message, nothing.

    I've tried downloading the things that are already said to fix this problem, but nothing works.

    Dss0undefined 1 Reply Last reply
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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC Plutonium Staff
      wrote on last edited by
      #2

      Hit Win+R, type winver and screenshot it. Also what antivirus do you have?

      1 Reply Last reply
      0
      • SLTRundefined Offline
        SLTRundefined Offline
        SLTR
        wrote on last edited by SLTR
        #3

        992ede95-8e97-4ed4-a6f9-9f23b89a02c1-image.png

        and i'm using the windows defender one

        i also tried joining the discord to ask for help, but it wouldnt let me, ive never been in there before so i couldn't be banned? my username is "Slater#8360"

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by
          #4

          So you double click plutonium.exe nothing happens? Can you check the size of the file and write it here? Also try adding plutonium.exe to exclusions in defender.

          P.S. Found a Slater on the ban list, you were banned for abusing staff.

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          • SLTRundefined Offline
            SLTRundefined Offline
            SLTR
            wrote on last edited by
            #5

            4.02 MB (4,221,392 bytes) thats the size of the application.

            The app is already added to the list in defender, I also turned off the defender completely but nothing happens again.

            Oh, I don't recall being in the discord at all?

            1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to SLTR on last edited by
              #6

              SLTR install these 3 things:
              https://dotnet.microsoft.com/download/dotnet-framework/thank-you/net472-web-installer
              https://aka.ms/vs/16/release/vc_redist.x64.exe
              https://aka.ms/vs/16/release/vc_redist.x86.exe

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              • SLTRundefined Offline
                SLTRundefined Offline
                SLTR
                wrote on last edited by
                #7

                Already did this

                Dss0undefined 1 Reply Last reply
                0
                • SLTRundefined Offline
                  SLTRundefined Offline
                  SLTR
                  wrote on last edited by
                  #8

                  bumppppppp

                  1 Reply Last reply
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                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to SLTR on last edited by
                    #9

                    SLTR reinstall windows.

                    1 Reply Last reply
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