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RUNNING IW5 DOESNT WORK

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  • Mr. Androidundefined Offline
    Mr. Androidundefined Offline
    Mr. Android Plutonium Admin
    wrote on last edited by
    #9

    RektInator I've seen about 7 people with this problem now. We may need to figure this out.

    Anybody with the problem, please can you open your start menu and type winver and screenshot the window that opens? (can crop out the email address that might appear near the bottom)

    Bad news is - there's no obvious cause, i've spent about 2 hours troubleshooting earlier. Now we just need to see if all the people with the problem have anything in common.

    RektInatorundefined Jhankkundefined draqovchundefined 3 Replies Last reply
    0
    • Nasakoundefined Offline
      Nasakoundefined Offline
      Nasako
      wrote on last edited by
      #10

      Capture754.PNG
      well, btw tried the same steps to run the game at different pc with same files at win 10 and worked just fine

      1 Reply Last reply
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      • RektInatorundefined Offline
        RektInatorundefined Offline
        RektInator Plutonium Admin
        replied to Mr. Android on last edited by
        #11

        Mr. Android said in RUNNING IW5 DOESNT WORK:

        RektInator I've seen about 7 people with this problem now. We may need to figure this out.

        Anybody with the problem, please can you open your start menu and type winver and screenshot the window that opens? (can crop out the email address that might appear near the bottom)

        Bad news is - there's no obvious cause, i've spent about 2 hours troubleshooting earlier. Now we just need to see if all the people with the problem have anything in common.

        Most of these people seem to be running Windows 7. It might be related to that. Hosting servers on Windows Server 2008 R2 for example does also not seem to work. I tracked the issue down to OpenSSL.

        For now, all I can recommend is making sure you have all updates installed. If that still doesn't fix your problem, you might need to upgrade your OS.

        Jhankkundefined 1 Reply Last reply
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        • Mr. Androidundefined Offline
          Mr. Androidundefined Offline
          Mr. Android Plutonium Admin
          wrote on last edited by Mr. Android
          #12

          Cheers rekt. Nasako - upgrade to Windows 10. Windows 7 is at End Of Life and is a security risk.

          Nasakoundefined 1 Reply Last reply
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          • Jhankkundefined Offline
            Jhankkundefined Offline
            Jhankk
            replied to Mr. Android on last edited by
            #13

            Mr. Android winver.png

            1 Reply Last reply
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            • Jhankkundefined Offline
              Jhankkundefined Offline
              Jhankk
              replied to RektInator on last edited by
              #14

              RektInator i have windows 10 and same problem

              1 Reply Last reply
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              • Nasakoundefined Offline
                Nasakoundefined Offline
                Nasako
                replied to Mr. Android on last edited by
                #15

                Mr. Android said in RUNNING IW5 DOESNT WORK:

                Cheers rekt. Nasako - upgrade to Windows 10. Windows 7 is at End Of Life and is a security risk.

                I have all updates installed and this guy using Windows 10, so you can't be sure it's due to Windows 7
                And even if it's due to that, you have to figure something out to solve this. If you guys want to have stable popular mw3 community, people aren't going to change to Windows 10 just to run a game

                Question: What are the Microsoft visual c++ runtime versions this game needs exactly? OR Net Framework versions as well that some users might not have?

                Mr. Androidundefined Nasakoundefined 2 Replies Last reply
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                • draqovchundefined Offline
                  draqovchundefined Offline
                  draqovch
                  replied to Mr. Android on last edited by
                  #16

                  Mr. Android im having the same issue. i notice in the mw3 folder, steam_api.dll keeps getting deleted. only happens after launching pluto. my virus protection isnt deleting and running exclusions isnt working for me.

                  Mr. Androidundefined 1 Reply Last reply
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                  • Mr. Androidundefined Offline
                    Mr. Androidundefined Offline
                    Mr. Android Plutonium Admin
                    replied to Nasako on last edited by Mr. Android
                    #17

                    Nasako No - we will not support an EOL OS. End of story, we don't care if that means less players. We won't support bad security practices, the whole idea of Pluto is so you don't have to use vulnerable OS's and games to enjoy MW3 and BO2.

                    Plenty of people with Windows 10 also don't have the problem, one of our staff has a Windows 2008 (win 7 based) server with the same problem and upgrading to Windows server 2016 (win 8 ) or windows server 2019 f(win 10 based) fixed the problem.

                    OpenSLL seems to be the core problem, and on windows server they stopped updating.. because it's EOL.

                    Jhank I'll aim to troubleshoot OpenSLL with you either today or tomorrow.

                    Nasakoundefined Jhankkundefined 2 Replies Last reply
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                    • Mr. Androidundefined Offline
                      Mr. Androidundefined Offline
                      Mr. Android Plutonium Admin
                      replied to draqovch on last edited by
                      #18

                      IRYN Thats fine - we delete it as we emulate it internally instead and if it stayed there it would interfere. Are you running windows 10? If so I can troubleshoot with you and Jank in DM's in the next day or so.

                      draqovchundefined 1 Reply Last reply
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                      • draqovchundefined Offline
                        draqovchundefined Offline
                        draqovch
                        replied to Mr. Android on last edited by
                        #19

                        Mr. Android glad to know that honestly. and yes im on windows 10. and if u could help me out tomorrow that would sweeet

                        Mr. Androidundefined 1 Reply Last reply
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                        • Mr. Androidundefined Offline
                          Mr. Androidundefined Offline
                          Mr. Android Plutonium Admin
                          replied to draqovch on last edited by
                          #20

                          IRYN I'll try my best, Jank can confirm i really do try 🙂

                          1 Reply Last reply
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                          • Nasakoundefined Offline
                            Nasakoundefined Offline
                            Nasako
                            replied to Mr. Android on last edited by
                            #21

                            Mr. Android said in RUNNING IW5 DOESNT WORK:

                            Nasako No - we will not support an EOL OS. End of story, we don't care if that means less players. We won't support bad security practices, the whole idea of Pluto is so you don't have to use vulnerable OS's and games to enjoy MW3 and BO2.

                            Plenty of people with Windows 10 also don't have the problem, one of our staff has a Windows 2008 (win 7 based) server with the same problem and upgrading to Windows server 2016 (win 8 ) or windows server 2019 f(win 10 based) fixed the problem.

                            OpenSLL seems to be the core problem, and on windows server they stopped updating.. because it's EOL.

                            I understand, I narrowed down options and fixed the problem anyway,

                            Mr. Androidundefined 1 Reply Last reply
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                            • Mr. Androidundefined Offline
                              Mr. Androidundefined Offline
                              Mr. Android Plutonium Admin
                              replied to Nasako on last edited by
                              #22

                              Nasako Would you mind explaining how so others can potentially fix it too? Well done by the way. Hope you enjoy the game.

                              1 Reply Last reply
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                              • Nasakoundefined Offline
                                Nasakoundefined Offline
                                Nasako
                                replied to Nasako on last edited by Nasako
                                #23

                                Question: What are the Microsoft visual c++ runtime versions this game needs exactly? OR Net Framework versions as well that some users might not have?

                                Well, the problem was obviously related to my PC/Windows files, as I tried the game on another PC with the same files and it worked.
                                I thought I had all my windows files updated, they were not
                                So updated them and worked.

                                I don't know which one exactly might be one the net framework missing or outdated - OR this visual c++ runtime
                                Capture45.PNG Capture3.PNG

                                Mr. Androidundefined Jhankkundefined 2 Replies Last reply
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                                • Mr. Androidundefined Offline
                                  Mr. Androidundefined Offline
                                  Mr. Android Plutonium Admin
                                  replied to Nasako on last edited by
                                  #24

                                  Nasako Thanks very much bud.

                                  Others in this thread:
                                  https://download.microsoft.com/download/3/2/2/3224B87F-CFA0-4E70-BDA3-3DE650EFEBA5/vcredist_x64.exe
                                  https://download.microsoft.com/download/5/B/C/5BC5DBB3-652D-4DCE-B14A-475AB85EEF6E/vcredist_x86.exe

                                  Please download and install both of these, restart your computer and then try again, thanks in advance.

                                  1 Reply Last reply
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                                  • Jhankkundefined Offline
                                    Jhankkundefined Offline
                                    Jhankk
                                    replied to Mr. Android on last edited by
                                    #25

                                    Mr. Android sound lemme know when you wanna t try this troubleshoot OpenSLL

                                    1 Reply Last reply
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                                    • Jhankkundefined Offline
                                      Jhankkundefined Offline
                                      Jhankk
                                      replied to Nasako on last edited by
                                      #26

                                      Nasako can u walk me through ur steps on resolving?

                                      Mr. Androidundefined 1 Reply Last reply
                                      0
                                      • Mr. Androidundefined Offline
                                        Mr. Androidundefined Offline
                                        Mr. Android Plutonium Admin
                                        replied to Jhankk on last edited by
                                        #27

                                        Jhank First of all could you download those 2 links and install them and reboot and try again?

                                        Jhankkundefined 1 Reply Last reply
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                                        • Jhankkundefined Offline
                                          Jhankkundefined Offline
                                          Jhankk
                                          replied to Mr. Android on last edited by
                                          #28

                                          Mr. Android check disc

                                          1 Reply Last reply
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