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Failed to Fetch Info

Scheduled Pinned Locked Moved MW3 Client Support
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  • frostyundefined Offline
    frostyundefined Offline
    frosty
    replied to Mr. Android on last edited by
    #7

    Mr. Android I have allowed it through my firewall and tried the things you listed. It was working before, and then I restarted my game and I began to get that error. I use XFinity

    iminjailundefined 1 Reply Last reply
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    • Mr. Androidundefined Offline
      Mr. Androidundefined Offline
      Mr. Android Plutonium Admin
      wrote on last edited by
      #8

      Can you ping cdn.plutonium.pw and see if you get a response?

      1 Reply Last reply
      0
      • gozfthrundefined Offline
        gozfthrundefined Offline
        gozfthr
        wrote on last edited by
        #9

        Im having the same problem, I've allowed MW3 dedicated servers and plutonium through my firewall, didnt change anything, Real time protection is off, Ive tried to restart steam and my computer, Also tried reinstalling plutonium and MW3 dedicated servers, still same problem 😞

        Mr. Androidundefined 1 Reply Last reply
        0
        • Mr. Androidundefined Offline
          Mr. Androidundefined Offline
          Mr. Android Plutonium Admin
          replied to gozfthr on last edited by
          #10

          gozfthr Who is your internet service provider?

          gozfthrundefined 1 Reply Last reply
          0
          • gozfthrundefined Offline
            gozfthrundefined Offline
            gozfthr
            replied to Mr. Android on last edited by
            #11

            Mr. Android Comcast, also I've tried running in administrator, still nothing

            Mr. Androidundefined 1 Reply Last reply
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            • Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android Plutonium Admin
              replied to gozfthr on last edited by
              #12

              gozfthr Your comcast router firewall is likely still active. https://www.wikihow.com/Disable-Router-Firewall

              gozfthrundefined 1 Reply Last reply
              0
              • gozfthrundefined Offline
                gozfthrundefined Offline
                gozfthr
                replied to Mr. Android on last edited by
                #13

                Mr. Android its turned off, still nothing.

                Mr. Androidundefined 1 Reply Last reply
                0
                • Mr. Androidundefined Offline
                  Mr. Androidundefined Offline
                  Mr. Android Plutonium Admin
                  replied to gozfthr on last edited by
                  #14

                  gozfthr Can you show me the following page please to confirm it's allowed through the windows firewall?
                  ec1a2113-d251-4210-86a9-d4c3231b3bac-image.png

                  gozfthrundefined 1 Reply Last reply
                  0
                  • gozfthrundefined Offline
                    gozfthrundefined Offline
                    gozfthr
                    replied to Mr. Android on last edited by
                    #15

                    Mr. Android e0314c52-00c9-466b-b7c1-8f9895c8a3a3-image.png I found a fix for myself out of anger, I put plutonium on my desktop and spam clicked plutonium, a bunch of cmd windows popped up over one another, until eventually one worked and opened up the launcher and i was able to start the game. opening all the cmd prompts didnt lag my computer, so i think anyone having this problem could try it, and when the launcher opens close all the other cmd prompts.

                    Mr. Androidundefined 1 Reply Last reply
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                    • Mr. Androidundefined Offline
                      Mr. Androidundefined Offline
                      Mr. Android Plutonium Admin
                      replied to gozfthr on last edited by
                      #16

                      gozfthr Yeah we are aware of the "keep trying until it works" workaround, we'll be sure to update you if we find a better fix.

                      1 Reply Last reply
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                      • H3X1Cundefined Offline
                        H3X1Cundefined Offline
                        H3X1C Plutonium Staff
                        wrote on last edited by
                        #17

                        Try a VPN and see if that works, if so it confirms the issue isn't a pc software issue and is a network issue.

                        1 Reply Last reply
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                        • H3X1Cundefined Offline
                          H3X1Cundefined Offline
                          H3X1C Plutonium Staff
                          replied to frosty on last edited by
                          #18

                          frosty May I ask what internet provider you are with? We have other users on xfinity with this issue, do you have this provider?

                          1 Reply Last reply
                          0
                          • H3X1Cundefined Offline
                            H3X1Cundefined Offline
                            H3X1C Plutonium Staff
                            replied to frosty on last edited by
                            #19
                            This post is deleted!
                            1 Reply Last reply
                            0
                            • MinecraftMrBisundefined Offline
                              MinecraftMrBisundefined Offline
                              MinecraftMrBis
                              wrote on last edited by
                              #20

                              any update on how to fix this problem? ive had this error ever since i downloaded the iw5 client and i cant resolve the error.

                              1 Reply Last reply
                              0
                              • h4ctorsundefined Offline
                                h4ctorsundefined Offline
                                h4ctors
                                wrote on last edited by
                                #21

                                i have this problem too when ever i try to run plutonium.exe setup it said this

                                Failed to fetch info: Get "https://cdn.plutonium.pw/updater/prod.json": dial tcp: lookup cdn.plutonium.pw: no such host

                                1 Reply Last reply
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                                • iminjailundefined Offline
                                  iminjailundefined Offline
                                  iminjail
                                  replied to frosty on last edited by
                                  #22

                                  frosty thats what is happening to me rn

                                  1 Reply Last reply
                                  0
                                  • DemonicRulerundefined Offline
                                    DemonicRulerundefined Offline
                                    DemonicRuler
                                    wrote on last edited by
                                    #23

                                    Try a different dns server on your pc

                                    1 Reply Last reply
                                    0
                                    • AJdoubleAGundefined Offline
                                      AJdoubleAGundefined Offline
                                      AJdoubleAG
                                      wrote on last edited by
                                      #24

                                      i tried every thing you wrote up there but still nothing

                                      i need a fix please it been 3 days

                                      admins of plutonium you need to fix this it really annoying.

                                      1 Reply Last reply
                                      0
                                      • HannesCundefined Offline
                                        HannesCundefined Offline
                                        HannesC Plutonium Staff
                                        wrote on last edited by
                                        #25

                                        Setting dns to 1.1.1.1 or using a vpn should fix it tho

                                        1 Reply Last reply
                                        0
                                        • AEGIs1undefined Offline
                                          AEGIs1undefined Offline
                                          AEGIs1
                                          wrote on last edited by
                                          #26

                                          I had the same issue just now and it is because Xfinity, you have to get into the Xfinity xFi (internet.xfinity.com) page and go to services a deactivate the "advanced security", this is what is blocking the plutonium. This just applies if you have Xfinity of course.

                                          1 Reply Last reply
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