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Server working perfectly but nobody can connect to it

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  • CafYTundefined CafYT

    Hello guys, recently I bought a VPS to host a BOII server, after the initial config the server is up (Heartbeat successful) but neither me or my friends can see the server in the list or connect through direct access with ip+port.
    I already tried another server key (not seeming to be the issue) and deactivate windows firewall (VPS running in Windows Server).
    I can upload whatever you need.

    hindercanrunundefined Offline
    hindercanrunundefined Offline
    hindercanrun
    wrote on last edited by hindercanrun
    #2

    CafYT you need to port forward

    nah this is false

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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by Resxt
      #3

      What was said above is false.
      On a VPS what you need is

      • Allow plutonium-bootstrapper32.exe in the firewall
      • Allow the port used by your server in the firewall for both incoming and outgoing connections with the UDP protocol
      CafYTundefined 1 Reply Last reply
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      • hindercanrunundefined Offline
        hindercanrunundefined Offline
        hindercanrun
        wrote on last edited by
        #4

        Oh he said vps, didn’t read that

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        • Resxtundefined Resxt

          What was said above is false.
          On a VPS what you need is

          • Allow plutonium-bootstrapper32.exe in the firewall
          • Allow the port used by your server in the firewall for both incoming and outgoing connections with the UDP protocol
          CafYTundefined Offline
          CafYTundefined Offline
          CafYT
          wrote on last edited by
          #5

          Resxt done, but nothing seems to change

          Resxtundefined 1 Reply Last reply
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          • CafYTundefined CafYT

            Resxt done, but nothing seems to change

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #6

            CafYT show the firewall rule for the exe, the 2 rules for the port as well as your server bat (hide the server key). So that's 4 screenshots.

            CafYTundefined 1 Reply Last reply
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            • Resxtundefined Resxt

              CafYT show the firewall rule for the exe, the 2 rules for the port as well as your server bat (hide the server key). So that's 4 screenshots.

              CafYTundefined Offline
              CafYTundefined Offline
              CafYT
              wrote on last edited by
              #7

              Resxt out.PNG in.PNG firewall exe rule.PNG batfile.PNG
              Sorry if it's everything in italian

              Resxtundefined 1 Reply Last reply
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              • CafYTundefined CafYT

                Resxt out.PNG in.PNG firewall exe rule.PNG batfile.PNG
                Sorry if it's everything in italian

                Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #8

                CafYT first screenshot says local port all and the second screenshot is the contrary?
                Here is how it should be for both rules.
                2f0b2eab-32aa-4cb4-92f3-5a6e3a63cda0-image.png

                Also for the outbound rule make sure you chose "Allow the connection" since by default it's always on blocked
                6a1dae98-0478-4ed5-8f63-89e4568e744c-image.png

                And last thing I'm not sure your Plutonium Bootstrapper rule is right.
                Make sure you added %localappdata%\Plutonium\bin\plutonium-bootstrapper-win32.exe in the firewall rules
                This is in Control panel > System and security > Allow an app through Windows firewall (blue text)
                d6b45e20-0576-430d-bd46-da31e0664f44-image.png

                CafYTundefined 1 Reply Last reply
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                • Resxtundefined Resxt

                  CafYT first screenshot says local port all and the second screenshot is the contrary?
                  Here is how it should be for both rules.
                  2f0b2eab-32aa-4cb4-92f3-5a6e3a63cda0-image.png

                  Also for the outbound rule make sure you chose "Allow the connection" since by default it's always on blocked
                  6a1dae98-0478-4ed5-8f63-89e4568e744c-image.png

                  And last thing I'm not sure your Plutonium Bootstrapper rule is right.
                  Make sure you added %localappdata%\Plutonium\bin\plutonium-bootstrapper-win32.exe in the firewall rules
                  This is in Control panel > System and security > Allow an app through Windows firewall (blue text)
                  d6b45e20-0576-430d-bd46-da31e0664f44-image.png

                  CafYTundefined Offline
                  CafYTundefined Offline
                  CafYT
                  wrote on last edited by
                  #9

                  Resxt did that, still can't find it

                  Resxtundefined 1 Reply Last reply
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                  • CafYTundefined CafYT

                    Resxt did that, still can't find it

                    Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    CafYT you need to let the server run for around 30s for it to be visible in the server browser and then you need to refresh the list in-game and search for it and wait for some seconds or a good amount if your internet isn't very fast.

                    Also note that when you do all these changes you need to completely close all bats related to your server and start them again for this to take effect.

                    Can you please close your server completely, the 2 cmds opened, and start it again by double clicking the bat file then give me your server name so I can check?
                    Your server name is the name you set here https://platform.plutonium.pw/serverkeys
                    It's set by the key, nothing else

                    Please let your server run until I answer again so that I can check

                    CafYTundefined 1 Reply Last reply
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                    • Resxtundefined Resxt

                      CafYT you need to let the server run for around 30s for it to be visible in the server browser and then you need to refresh the list in-game and search for it and wait for some seconds or a good amount if your internet isn't very fast.

                      Also note that when you do all these changes you need to completely close all bats related to your server and start them again for this to take effect.

                      Can you please close your server completely, the 2 cmds opened, and start it again by double clicking the bat file then give me your server name so I can check?
                      Your server name is the name you set here https://platform.plutonium.pw/serverkeys
                      It's set by the key, nothing else

                      Please let your server run until I answer again so that I can check

                      CafYTundefined Offline
                      CafYTundefined Offline
                      CafYT
                      wrote on last edited by
                      #11

                      Resxt done, still not appearing (15m) the server is named "belserver"

                      Resxtundefined 1 Reply Last reply
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                      • CafYTundefined CafYT

                        Resxt done, still not appearing (15m) the server is named "belserver"

                        Resxtundefined Offline
                        Resxtundefined Offline
                        Resxt
                        Plutonium Staff
                        wrote on last edited by
                        #12

                        CafYT yeah it's not in the list and not joinable through the connect command either
                        I would say contact your VPS provider or wait for someone else to help as I don't have any other idea
                        Maybe your VPS provider doesn't allow hosting services or you have an additional firewall/the port is already used by something else I don't know

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