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Crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • ihojanysanundefined Offline
    ihojanysanundefined Offline
    ihojanysan
    wrote on last edited by
    #1

    Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

    Dss0undefined 1 Reply Last reply
    0
    • Brandondr2undefined Offline
      Brandondr2undefined Offline
      Brandondr2
      wrote on last edited by
      #2

      same thing here dont know whats going on

      1 Reply Last reply
      0
      • Dss0undefined Offline
        Dss0undefined Offline
        Dss0 Plutonium Staff
        replied to ihojanysan on last edited by
        #3

        ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

        ihojanysanundefined 1 Reply Last reply
        0
        • ihojanysanundefined Offline
          ihojanysanundefined Offline
          ihojanysan
          replied to Dss0 on last edited by
          #4

          Dss0 hi, i have the latest version

          Dss0undefined 1 Reply Last reply
          0
          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to ihojanysan on last edited by
            #5

            ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

            Brandondr2undefined 1 Reply Last reply
            0
            • ihojanysanundefined Offline
              ihojanysanundefined Offline
              ihojanysan
              wrote on last edited by
              #6

              It tells me that the update is not equippable for the team

              Dss0undefined 1 Reply Last reply
              0
              • Brandondr2undefined Offline
                Brandondr2undefined Offline
                Brandondr2
                replied to Dss0 on last edited by
                #7

                Dss0 i installed it. it says i couldnt because it wasnt valid

                1 Reply Last reply
                0
                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to ihojanysan on last edited by
                  #8

                  ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                  Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                  Brandondr2undefined 1 Reply Last reply
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                  • ihojanysanundefined Offline
                    ihojanysanundefined Offline
                    ihojanysan
                    wrote on last edited by ihojanysan
                    #9

                    Screenshot 2021-04-23 19-10-31.png

                    Dss0undefined 1 Reply Last reply
                    0
                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to ihojanysan on last edited by
                      #10

                      ihojanysan

                      • open the start menu and search for "cmd"
                      • run cmd as admin
                      • execute the following command
                      dism /online /cleanup-image /restorehealth
                      
                      • after dism has finished repairing your system restart your pc

                      If it still doesn't work i'm out of ideas.

                      1 Reply Last reply
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                      • ihojanysanundefined Offline
                        ihojanysanundefined Offline
                        ihojanysan
                        wrote on last edited by
                        #11

                        when it reaches 100 it comes back do I have to wait or close?

                        Dss0undefined 1 Reply Last reply
                        0
                        • Brandondr2undefined Offline
                          Brandondr2undefined Offline
                          Brandondr2
                          replied to Dss0 on last edited by
                          #12

                          Dss0 mate i cant even see where to start one lol

                          1 Reply Last reply
                          0
                          • Dss0undefined Offline
                            Dss0undefined Offline
                            Dss0 Plutonium Staff
                            replied to ihojanysan on last edited by
                            #13

                            ihojanysan comes back? What does it say?
                            Brandondr2

                            alt text

                            1 Reply Last reply
                            0
                            • ihojanysanundefined Offline
                              ihojanysanundefined Offline
                              ihojanysan
                              wrote on last edited by
                              #14

                              hello I'm done but now the game at any time closes without error or warning

                              1 Reply Last reply
                              0
                              • HannesCundefined Offline
                                HannesCundefined Offline
                                HannesC Plutonium Staff
                                wrote on last edited by
                                #15

                                ihojanysan Without any crashdumps? Is there anything in the event logs regarding Pluto? Also what antivirus do you use?

                                1 Reply Last reply
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