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Crash

Scheduled Pinned Locked Moved BO2 Client Support
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  • Brandondr2undefined Offline
    Brandondr2undefined Offline
    Brandondr2
    wrote on last edited by
    #2

    same thing here dont know whats going on

    1 Reply Last reply
    0
    • ihojanysanundefined ihojanysan

      Hello, I have a problem the bo2 crashes without warning and what appears in the crash folder is this https://drive.google.com/file/d/1FFCGVs08JIjzFnShwQMhgTwt7RzR38pE/view

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #3

      ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

      ihojanysanundefined 1 Reply Last reply
      0
      • Dss0undefined Dss0

        ihojanysan it crashes in AcLayers.dll (not plutonium), try installing all available windows updates.

        ihojanysanundefined Offline
        ihojanysanundefined Offline
        ihojanysan
        wrote on last edited by
        #4

        Dss0 hi, i have the latest version

        Dss0undefined 1 Reply Last reply
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        • ihojanysanundefined ihojanysan

          Dss0 hi, i have the latest version

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #5

          ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

          Brandondr2undefined 1 Reply Last reply
          0
          • ihojanysanundefined Offline
            ihojanysanundefined Offline
            ihojanysan
            wrote on last edited by
            #6

            It tells me that the update is not equippable for the team

            Dss0undefined 1 Reply Last reply
            0
            • Dss0undefined Dss0

              ihojanysan install this http://download.windowsupdate.com/d/msdownload/update/software/updt/2017/11/windows10.0-kb4051963-x64_92317bd805e6cb9101f4c8576c5a0a80a234446f.msu

              Brandondr2undefined Offline
              Brandondr2undefined Offline
              Brandondr2
              wrote on last edited by
              #7

              Dss0 i installed it. it says i couldnt because it wasnt valid

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              • ihojanysanundefined ihojanysan

                It tells me that the update is not equippable for the team

                Dss0undefined Offline
                Dss0undefined Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #8

                ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                Brandondr2undefined 1 Reply Last reply
                0
                • ihojanysanundefined Offline
                  ihojanysanundefined Offline
                  ihojanysan
                  wrote on last edited by ihojanysan
                  #9

                  Screenshot 2021-04-23 19-10-31.png

                  Dss0undefined 1 Reply Last reply
                  0
                  • ihojanysanundefined ihojanysan

                    Screenshot 2021-04-23 19-10-31.png

                    Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    ihojanysan

                    • open the start menu and search for "cmd"
                    • run cmd as admin
                    • execute the following command
                    dism /online /cleanup-image /restorehealth
                    
                    • after dism has finished repairing your system restart your pc

                    If it still doesn't work i'm out of ideas.

                    1 Reply Last reply
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                    • ihojanysanundefined Offline
                      ihojanysanundefined Offline
                      ihojanysan
                      wrote on last edited by
                      #11

                      when it reaches 100 it comes back do I have to wait or close?

                      Dss0undefined 1 Reply Last reply
                      0
                      • Dss0undefined Dss0

                        ihojanysan right click your start button -> system then go down to "windows specifications". Post a screenshot of that.
                        Brandondr2 your error might be related to something different, create your own topic and upload the dump file.

                        Brandondr2undefined Offline
                        Brandondr2undefined Offline
                        Brandondr2
                        wrote on last edited by
                        #12

                        Dss0 mate i cant even see where to start one lol

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                        • ihojanysanundefined ihojanysan

                          when it reaches 100 it comes back do I have to wait or close?

                          Dss0undefined Offline
                          Dss0undefined Offline
                          Dss0
                          Plutonium Staff
                          wrote on last edited by
                          #13

                          ihojanysan comes back? What does it say?
                          Brandondr2

                          alt text

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                          0
                          • ihojanysanundefined Offline
                            ihojanysanundefined Offline
                            ihojanysan
                            wrote on last edited by
                            #14

                            hello I'm done but now the game at any time closes without error or warning

                            1 Reply Last reply
                            0
                            • HannesCundefined Offline
                              HannesCundefined Offline
                              HannesC
                              Plutonium Staff
                              wrote on last edited by
                              #15

                              ihojanysan Without any crashdumps? Is there anything in the event logs regarding Pluto? Also what antivirus do you use?

                              1 Reply Last reply
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