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Plutonium

I Can't launch Bo2 Zombies

Scheduled Pinned Locked Moved BO2 Client Support
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  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    wrote on last edited by
    #1

    My Problem is that once I click "Play" on Bo2 it loads that little black back-round with white text but after a couple of seconds of it booting up it tells me something around the lines of "Oops! Plutonium ran into a problem and must be closed.

    Here is the Crash Dump file Please help me out and thank you.
    https://docs.google.com/document/d/14kFHKvq9Jm89RqY1ALfFHTNaXTObo8xwRPWQdG2UC0g/edit?usp=sharing

    Dss0undefined 1 Reply Last reply
    0
  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to MalaBlasta on last edited by
    #2

    MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

    MalaBlastaundefined 1 Reply Last reply
    0
  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    replied to Dss0 on last edited by
    #3

    Dss0 how can you do that

    Dss0undefined 1 Reply Last reply
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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to MalaBlasta on last edited by
    #4

    MalaBlasta you just open
    C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
    in windows explorer and drag the dump file into the google drive page that is open in your browser.

    MalaBlastaundefined 1 Reply Last reply
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  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    replied to Dss0 on last edited by
    #5

    Dss0 said in I Can't launch Bo2 Zombies:

    C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

    https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

    Like this?

    Dss0undefined 1 Reply Last reply
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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to MalaBlasta on last edited by
    #6

    MalaBlasta yep, do you have any other dump file? That one is corrupted..
    If not can you post a screenshot of the error message that occurs when you start the game?

    MalaBlastaundefined 1 Reply Last reply
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  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    replied to Dss0 on last edited by
    #7

    Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

    Dss0undefined 1 Reply Last reply
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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to MalaBlasta on last edited by
    #8

    MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

    MalaBlastaundefined 1 Reply Last reply
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  • MalaBlastaundefined Offline
    MalaBlastaundefined Offline
    MalaBlasta
    replied to Dss0 on last edited by
    #9

    Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
    Exception Code: 0xC0000005
    Exception Address: 0xE5B10D32
    and here's the other thing.

    if you have discord what is it so I can send you the image of my crash.

    Dss0undefined 1 Reply Last reply
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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to MalaBlasta on last edited by Dss0
    #10

    MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

    • If you have any overlays (msi afterburner, rivatuner, ...) disable them
    • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
    • Install everything that's inside the redist folder in your game folder
    • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

    If none of this works i'm out of ideas.

    Oh and one last thing, right click the start button -> system and post a screenshot of that.

    LucasA04undefined 1 Reply Last reply
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  • LucasA04undefined Offline
    LucasA04undefined Offline
    LucasA04
    replied to Dss0 on last edited by
    #11

    Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
    https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
    Okay so I actually just closed out of all of the overlays, and it worked.

    Dss0undefined 1 Reply Last reply
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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to LucasA04 on last edited by
    #12

    LucasA04 that's not the same error, your game crashes at 0x26C31E8C and his at 0xE5B10D32.

    1 Reply Last reply
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