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I Can't launch Bo2 Zombies

Scheduled Pinned Locked Moved BO2 Client Support
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  • MalaBlastaundefined MalaBlasta

    My Problem is that once I click "Play" on Bo2 it loads that little black back-round with white text but after a couple of seconds of it booting up it tells me something around the lines of "Oops! Plutonium ran into a problem and must be closed.

    Here is the Crash Dump file Please help me out and thank you.
    https://docs.google.com/document/d/14kFHKvq9Jm89RqY1ALfFHTNaXTObo8xwRPWQdG2UC0g/edit?usp=sharing

    Dss0undefined Offline
    Dss0undefined Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #2

    MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

    MalaBlastaundefined 1 Reply Last reply
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    • Dss0undefined Dss0

      MalaBlasta that google drive link is just a text file with the filepath of the .dmp? Pls upload the .dmp file itself.

      MalaBlastaundefined Offline
      MalaBlastaundefined Offline
      MalaBlasta
      wrote on last edited by
      #3

      Dss0 how can you do that

      Dss0undefined 1 Reply Last reply
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      • MalaBlastaundefined MalaBlasta

        Dss0 how can you do that

        Dss0undefined Offline
        Dss0undefined Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #4

        MalaBlasta you just open
        C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
        in windows explorer and drag the dump file into the google drive page that is open in your browser.

        MalaBlastaundefined 1 Reply Last reply
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        • Dss0undefined Dss0

          MalaBlasta you just open
          C:/Users/malablasta/AppData/Local/Plutonium/crashdumps
          in windows explorer and drag the dump file into the google drive page that is open in your browser.

          MalaBlastaundefined Offline
          MalaBlastaundefined Offline
          MalaBlasta
          wrote on last edited by
          #5

          Dss0 said in I Can't launch Bo2 Zombies:

          C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

          https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

          Like this?

          Dss0undefined 1 Reply Last reply
          0
          • MalaBlastaundefined MalaBlasta

            Dss0 said in I Can't launch Bo2 Zombies:

            C:/Users/malablasta/AppData/Local/Plutonium/crashdumps

            https://drive.google.com/file/d/1gIBxa5o-nOFlqASWIoClaTBhByz8o_iF/view?usp=sharing

            Like this?

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #6

            MalaBlasta yep, do you have any other dump file? That one is corrupted..
            If not can you post a screenshot of the error message that occurs when you start the game?

            MalaBlastaundefined 1 Reply Last reply
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            • Dss0undefined Dss0

              MalaBlasta yep, do you have any other dump file? That one is corrupted..
              If not can you post a screenshot of the error message that occurs when you start the game?

              MalaBlastaundefined Offline
              MalaBlastaundefined Offline
              MalaBlasta
              wrote on last edited by
              #7

              Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

              Dss0undefined 1 Reply Last reply
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              • MalaBlastaundefined MalaBlasta

                Dss0 is there a way I can text you without waiting 10 mins and is this good https://drive.google.com/file/d/1X10SMiY6m2GGJcFhaDklQyTyWDAXDoN8/view?usp=sharing

                Dss0undefined Offline
                Dss0undefined Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #8

                MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

                MalaBlastaundefined 1 Reply Last reply
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                • Dss0undefined Dss0

                  MalaBlasta no, that is to prevent spam (some people like to spam the forums). Pls provide a screenshot of the error message. Also which version of windows are you using?

                  MalaBlastaundefined Offline
                  MalaBlastaundefined Offline
                  MalaBlasta
                  wrote on last edited by
                  #9

                  Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                  Exception Code: 0xC0000005
                  Exception Address: 0xE5B10D32
                  and here's the other thing.

                  if you have discord what is it so I can send you the image of my crash.

                  Dss0undefined 1 Reply Last reply
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                  • MalaBlastaundefined MalaBlasta

                    Dss0 1620438315891-screenshot-112.png My computer isn't letting me ss for sum reason so I saved someone else's pic with the same problem https://drive.google.com/file/d/1VZqRZLvBR3VudreswOUWV3TpvkmSHugu/view?usp=sharing here's the drive ^
                    Exception Code: 0xC0000005
                    Exception Address: 0xE5B10D32
                    and here's the other thing.

                    if you have discord what is it so I can send you the image of my crash.

                    Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0
                    Plutonium Staff
                    wrote on last edited by Dss0
                    #10

                    MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                    • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                    • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                    • Install everything that's inside the redist folder in your game folder
                    • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                    If none of this works i'm out of ideas.

                    Oh and one last thing, right click the start button -> system and post a screenshot of that.

                    LucasA04undefined 1 Reply Last reply
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                    • Dss0undefined Dss0

                      MalaBlasta yea nah the dump file is corrupted, that's all the info i need anyways..

                      • If you have any overlays (msi afterburner, rivatuner, ...) disable them
                      • Try excluding pluto from scanning in your antivirus: https://forum.plutonium.pw/topic/8546/why-is-my-antivirus-saying-plutonium-is-a-virus-solution
                      • Install everything that's inside the redist folder in your game folder
                      • Try this https://forum.plutonium.pw/topic/6353/how-to-repair-your-t6-installation

                      If none of this works i'm out of ideas.

                      Oh and one last thing, right click the start button -> system and post a screenshot of that.

                      LucasA04undefined Offline
                      LucasA04undefined Offline
                      LucasA04
                      wrote on last edited by
                      #11

                      Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                      https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                      Okay so I actually just closed out of all of the overlays, and it worked.

                      Dss0undefined 1 Reply Last reply
                      0
                      • LucasA04undefined LucasA04

                        Dss0 Hey, I'm actually the one who ss that, and the dmp file that was included was corrupted. Me and the other guy are probably having the same problem so here is the link to a dmp file that actually opens in studio. Also I actually do have overlays, both msi and rivatuner, so if the other guy has it as well and we're getting the same errors than it's probably the overlays.
                        https://drive.google.com/file/d/1FhbFRz5c5aoaqaXovy3CHeeQb5WxUB1K/view?usp=sharing
                        Okay so I actually just closed out of all of the overlays, and it worked.

                        Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0
                        Plutonium Staff
                        wrote on last edited by
                        #12

                        LucasA04 that's not the same error, your game crashes at 0x26C31E8C and his at 0xE5B10D32.

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